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Controller Battery Will Not Fully Recharge
555 7 2017-2-25
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fans1e7bea63
lvl.2
Flight distance : 396227 ft
United States
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The controller will not completely recharge - the process stops with only 3 steady lights, or 70% capacity. Unpluging and repluging in the charger brick restarts the charging process for just a few seconds and then shuts off.
Does anyone have any idea how to coax to a full charge?
2017-2-25
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Zimmerman 61
Second Officer
Flight distance : 730052 ft

Australia
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Had the same issue with my new P4. I was told to leave it charging for at least 24hrs, which I did. This never fixed the problem. P4 was replaced with new one.
2017-2-25
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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May I know when you purchased it?
You notice the problem after a firmware update or not?
The charger is working fine and batteries can be charged without problems, right?
Besides, what's the remote SN?

2017-2-26
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Zimmerman 61 Posted at 2017-2-25 20:22
Had the same issue with my new P4. I was told to leave it charging for at least 24hrs, which I did. This never fixed the problem. P4 was replaced with new one.

Please help us confirm the remote SN, thanks.
Have you tried other adapters?
2017-2-26
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Zimmerman 61
Second Officer
Flight distance : 730052 ft

Australia
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DJI Natalia Posted at 2017-2-26 01:31
May I know when you purchased it?
You notice the problem after a firmware update or not?
The charger is working fine and batteries can be charged without problems, right?

P4 purchased 4 weeks ago in Australia. I had not done any any updates at that stage. The charger was working fine with charging the aircraft batteries. I have had the P4 replaced and everything is working great. I do not know what the serial numbers were.

Happy with my P 4
2017-2-26
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NKTA
lvl.1
Flight distance : 61512 ft
Vietnam
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DJI Natalia Posted at 2017-2-26 01:31
May I know when you purchased it?
You notice the problem after a firmware update or not?
The charger is working fine and batteries can be charged without problems, right?

I have the same issue.
P4 purchased in 10/2016 in Vietnam. This prolem before firmware update, the charger was working fine with charging the aircraft batteries.
remote SN 045JD760A10286
2017-2-26
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Zimmerman 61 Posted at 2017-2-26 13:13
P4 purchased 4 weeks ago in Australia. I had not done any any updates at that stage. The charger was working fine with charging the aircraft batteries. I have had the P4 replaced and everything is working great. I do not know what the serial numbers were.

Happy with my P 4

Thanks for your update, glad to hear it's working fine after you replaced it. enjoy!
2017-2-26
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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NKTA Posted at 2017-2-26 19:34
I have the same issue.
P4 purchased in 10/2016 in Vietnam. This prolem before firmware update, the charger was working fine with charging the aircraft batteries.
remote SN 045JD760A10286

Sorry to hear that, it needs to be sent in for evaluation.
Please feel free to send an e-mail to support@dji.com, our support will help you take care of it.
2017-2-26
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