Maxxgold
lvl.3
Flight distance : 19157 ft
United States
Offline
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Haven't had any reason to contact customer support, because I actually read the manual, I watched all the tutorials I could, and I have some experience flying quads. When and if I ever need customer support, I will not come in here trashing DJI, when it is an issue I caused myself. I'll own up to it and go from there.
If you have been lurking on the forums long enough, you will see that a large number of people with complaints actually were to blame, but they could not own up to it. From the outside looking in, it looks like DJI does not have good support, but from what I see they are getting better, and if your logs show the malfunction was not operator error, they fix the damage for free. The support definitely needs to get better, but when you see the people that come here to complain, you will start to understand. They start complaining and trashing DJI, and then when they post their logs, the real story comes out. I'm still amazed when I start reading some rant, and the guy freely admits he didn't even read the manual. Granted, there are people with real issues, but for the most part, operator error still reigns supreme.
Now that being said, like you, I read about all the horror stories, so I did purchase from Amazon in case there were any initial issues. If you do your part you will be fine.
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