Labroides
Core User of DJI
Flight distance : 9991457 ft
Australia
Offline
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WA5TEF Posted at 2017-3-5 20:02
DJTek, I understand your problem. I have been fighting with DJI for over a month now. My Phantom flipped over and crashed upside down, which we all know won't happen unless something causes it. DJI says pilot error and can't verify my story because there are no flight data records on the drone! Yeah, that's what I thought. Those are there for one purpose, to prove pilot error and if they can't then, they disappear. Anyway, I have submitted positive circumstantial evidence that what I saw is accurate and yet DJI denies anything is their fault. OH yes, they did send me what appears to be a new drone, but they somehow left off the four springs that hold tension on the propellers. They MAILED them on February 10th and then still have not made it here! Just like everything DJI Customer Service says, you can't believe them. Please keep us posted on your case, it will be interesting to see what DJI says.
Thanks,
Jim
"I have been fighting DJI for over a month now trying to get someone to provide me with the flight data logs but they refuse, claiming no logs exist!!!!! "
What about the log recorded by your app?
"DJI says pilot error and can't verify my story because there are no flight data records on the drone! Yeah, that's what I thought. Those are there for one purpose, to prove pilot error and if they can't then, they disappear"
That's not true. There are plenty of users that have had Phantom's replaced because the data recorded was able to show it was due to malfunction.
If DJI didn't support your claim, why did they send you a new drone? |
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