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Data Controller error - Barometer Error
7974 38 2017-3-2
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Mark-M
lvl.2
United States
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Updated firmware, calibrated IMU, and I get: Main Controller Data Error - written in red and scrolling at the top center box
When I click on that it goes to Aircraft Status and in the Overall Status line there is a box saying "Latest Firmware!" and then a red triangle with an exclamation and in red "Abnormal"
Clicking on that it goes to a screen that says "Barometer Error" and below that a wrench and "Restart aircraft. Contact DJI Support if this continues after restart.

Restart did not clear the error.

Anyone else have this, or know of a solution?

2017-3-2
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Mark, please help confirm the firmware version before you upgraded it.
And upload a screenshot for the error message here.
Then check the upgrading log by following these steps:
1. Enable Viewing hidden files in your OS. Below are the websites where you can check how to show the hidden files in your PC.
For The Windows System: http://windows.microsoft.com/en- ... den-files=windows-7
For The Mac System: http://ianlunn.co.uk/articles/qu ... mac-os-x-mavericks/
2.Enter the root directory of the SD card, then find the hidden folder MISC and enter it. There is LOG folder in it.
3.The LOG txt file is under the LOG folder.
2017-3-2
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Mark-M
lvl.2
United States
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Thanks DJI Natalia, currently at work, I'll follow your instructions and post when I get home. I appreciate the quick response!
2017-3-3
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Mark-M
lvl.2
United States
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When I try to upload the log file (.txt) it says here that the file type (.txt) is not supported for upload. Am I doing this wrong? I went to the Advanced portion of this text box to choose the paperclip icon that says "attach" under it.

here are 3 screenshot captures of the DJI Go app screens with issues.

Screenshot_20170304-153352.png
Screenshot_20170304-153405.png
Screenshot_20170304-153426.png
2017-3-4
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Mark-M
lvl.2
United States
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Here is the zip file for my flight log

P3XW_FW_LOG_AB.zip

1.15 KB, Down times: 16

Flight log for barometer error

2017-3-4
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stuka75
First Officer
Flight distance : 85682 ft
United States
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Looks like a successful update. Try relinking the controller.See if that works. If that doesnt work try deleting and re adding the app.
2017-3-6
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Mark-M Posted at 2017-3-4 12:59
Here is the zip file for my flight log

I've reported this case to our engineers, will get back to you once I hear from them.
Please click "Reply" button here so that I can get a remind, thank you so much.
2017-3-6
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Mark-M
lvl.2
United States
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DJI Natalia Posted at 2017-3-6 20:18
I've reported this case to our engineers, will get back to you once I hear from them.
Please click "Reply" button here so that I can get a remind, thank you so much.

Thanks Natalia!
2017-3-7
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Mark-M
lvl.2
United States
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DJI Natalia Posted at 2017-3-6 20:18
I've reported this case to our engineers, will get back to you once I hear from them.
Please click "Reply" button here so that I can get a remind, thank you so much.

Thanks Natalia!
2017-3-7
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Hadvflycam
lvl.3
Flight distance : 201654 ft
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I have the same error with my Phantom 3 pro

update firmware successful

calibrate imu ok

but The Phantom 3 pro still barometer error and imu error


Thanks
2017-3-7
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DJI Natalia
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Hadvflycam Posted at 2017-3-7 23:51
I have the same error with my Phantom 3 pro

update firmware successful

Please make a screenshot for the firmware version on "About" page and upload it here.
Then export the flight data for us as the instruction: https://support.dronesmadeeasy.com/hc/en-us/articles/206171443
Our engineers will help you analyze it.
2017-3-8
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Would you please export the flight data as the instruction and upload it to Dropbox: https://support.dronesmadeeasy.com/hc/en-us/articles/206171443
2017-3-8
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Hadvflycam
lvl.3
Flight distance : 201654 ft
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Reupdate Ok with out error
Calibrate IMU OK 100 %


Screenshot_20170306-183424.png
2017-3-8
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Mark-M
lvl.2
United States
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DJI Natalia Posted at 2017-3-8 00:09
Would you please export the flight data as the instruction and upload it to Dropbox: https://support.dronesmadeeasy.com/hc/en-us/articles/206171443

That link does not go to a dropbox folder or have a link to dropbox on it. Can you verify the link to upload the flight data to dropbox?

Thanks!
2017-3-8
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DJI Natalia
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Flight distance : 318 ft

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Mark-M Posted at 2017-3-8 05:11
That link does not go to a dropbox folder or have a link to dropbox on it. Can you verify the link to upload the flight data to dropbox?

Thanks!

The link I posted is for your reference to export the flight data.
To upload it to dropbox, please check this tutorial:
If you fails to do that, you can send an e-mail to support@dji.com and provide me the ticket number, we'll follow up it.





2017-3-8
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DJI Natalia
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Flight distance : 318 ft

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Hadvflycam Posted at 2017-3-8 00:17
Reupdate Ok with out error
Calibrate IMU OK 100 %

Please export the flight data for us, I'll transfer that data to our engineers for evaluation.
Also upload the error screenshot here, thanks.
2017-3-8
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HADV Flycam
lvl.1
Flight distance : 36093 ft
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https://drive.google.com/file/d/ ... 1k/view?usp=sharing
file log fw
2017-3-8
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Mark-M
lvl.2
United States
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DJI Natalia Posted at 2017-3-8 19:45
The link I posted is for your reference to export the flight data.
To upload it to dropbox, please check this tutorial:
If you fails to do that, you can send an e-mail to support@dji.com and provide me the ticket number, we'll follow up it.

Log file:  https://www.dropbox.com/s/fsp2hhxblkhscov/P3XW_FW_LOG_AB.zip?dl=0
2017-3-9
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Hadvflycam
lvl.3
Flight distance : 201654 ft
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May be I have to change an other main board
2017-3-9
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QuanthonyTrang
First Officer
Flight distance : 419980 ft
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maybe corrupt 'glued' SD card.
2017-3-9
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Mark-M Posted at 2017-3-9 14:24
Log file:  https://www.dropbox.com/s/fsp2hhxblkhscov/P3XW_FW_LOG_AB.zip?dl=0

This is the upgrading log, please export the flight date so we can locate the issue for the error on your APP.
You can export the flight data as the instruction here: https://support.dronesmadeeasy.com/hc/en-us/articles/206171443
2017-3-11
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DJI Natalia
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Hadvflycam Posted at 2017-3-9 17:37
The link download log file https://www.dropbox.com/s/u43h41lhmddevo9/P3X_FW_LOG_AB.txt?dl=0

You uploaded the upgrade log as well.
Please export the flight data as the instruction here: https://support.dronesmadeeasy.com/hc/en-us/articles/206171443
2017-3-11
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Hadvflycam
lvl.3
Flight distance : 201654 ft
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It say

App         3.1.3

Version 1.10.90

Remote controller 1.8.0

Flight controller SN     03Z08513xx
2017-3-12
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DJI Natalia
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Flight distance : 318 ft

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Hadvflycam Posted at 2017-3-12 20:28
It say

App         3.1.3

Thanks, may I know have you got the flight data as the instruction I posted above? we need the data to locate the issue.
2017-3-12
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Mark-M
lvl.2
United States
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DJI Natalia Posted at 2017-3-11 19:59
This is the upgrading log, please export the flight date so we can locate the issue for the error on your APP.
You can export the flight data as the instruction here: https://support.dronesmadeeasy.com/hc/en-us/articles/206171443

Ok, no problem, but I'm about to go out of town for the week. I'll upload Friday. Thanks for the help.

2017-3-13
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DJI Natalia
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Mark-M Posted at 2017-3-13 04:15
Ok, no problem, but I'm about to go out of town for the week. I'll upload Friday. Thanks for the help.

Thank you so much, waiting to hear from you.
2017-3-13
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Mark-M
lvl.2
United States
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DJI Natalia Posted at 2017-3-8 00:09
Would you please export the flight data as the instruction and upload it to Dropbox: https://support.dronesmadeeasy.com/hc/en-us/articles/206171443

Hi Natalia,
Here is the dropbox link to the flight data. Let me know what else you need.
Thanks
https://www.dropbox.com/sh/r9kvi ... ZouSQ4vFRB_EIa?dl=0
2017-3-18
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DJI Natalia
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Flight distance : 318 ft

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Mark-M Posted at 2017-3-18 05:33
Hi Natalia,
Here is the dropbox link to the flight data. Let me know what else you need.
Thanks

Thank you, I've downloaded the log and forwarded to our engineers for a further evaluation, will let you know for any news.
2017-3-19
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Mark-M
lvl.2
United States
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DJI Natalia Posted at 2017-3-19 18:41
Thank you, I've downloaded the log and forwarded to our engineers for a further evaluation, will let you know for any news.

Thanks Natalia!
2017-3-20
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Mark-M
lvl.2
United States
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DJI Natalia Posted at 2017-3-19 18:41
Thank you, I've downloaded the log and forwarded to our engineers for a further evaluation, will let you know for any news.

Thanks Natalia!
2017-3-20
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DJI Natalia
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Flight distance : 318 ft

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No problem, Mark.
2017-3-20
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wisnia.sebastia
lvl.1

Hong Kong
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The log data shows the barometer of this craft was failed, it should be repaired.  Calibration and updation can not solve this hardware problem.
2017-3-22
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Hadvflycam
lvl.3
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Could you tell me how to Repair it?  wisnia.sebastia
2017-3-22
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Mark-M
lvl.2
United States
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Any word yet from the engineers?
2017-3-25
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Hadvflycam Posted at 2017-3-22 23:04
Could you tell me how to Repair it?  wisnia.sebastia

Please send an e-mail to support@dji.com, our tech support will help you handle this case.
2017-3-26
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Mark-M Posted at 2017-3-25 05:28
Any word yet from the engineers?

It needs to be sent in for repair, you can submit here for a case number and apply for pickup: https://repair.dji.com/en/SelfRepair/Area
2017-3-27
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Mark-M
lvl.2
United States
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DJI Natalia Posted at 2017-3-27 00:50
It needs to be sent in for repair, you can submit here for a case number and apply for pickup: https://repair.dji.com/en/SelfRepair/Area

Thanks Natalia!
2017-3-28
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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No problem, sorry for the problem.
Please feel free to contact us for any further questions, thanks for your supporting!
2017-3-29
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Phospho
lvl.1
Flight distance : 43 ft
United States
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DJI Natalia Posted at 2017-3-29 00:52
No problem, sorry for the problem.
Please feel free to contact us for any further questions, thanks for your supporting!

I am having the same issue on my mavic air. It is brand new, all firmware up to date, imu and everything else is calibrated fine. What should I do @dji Natalia?
2019-8-26
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