Hi guys. Where can i sent my mavic in for repair when I'm in Canada? I have a gimbal problem where it wont move and shows gimbal overload during start up.

Thanks

Im from BC and i was told from DJI to send it to their repair center in California which is the north America DJI facility.   You can try private lab facilities for drone repair, but with the warranty and the fact its still pretty new to parts , i would recommend to send it to DJI.

Erez2GO Posted at 2017-3-4 10:01
Im from BC and i was told from DJI to send it to their repair center in California which is the north America DJI facility.   You can try private lab facilities for drone repair, but with the warranty and the fact its still pretty new to parts , i would recommend to send it to DJI.

I see, do you know how to start the process? When I tried to do the support and clicked NA-> Canada. It said the country isn't supported...

Also do we have to pay shipping for sending it in for repair?

Thanks

Send DJI support an Email (support.us@dji.com) with all the details (recommend also a video clip to illustrate the problem). If they decide they need to take a look they would ask you to send it in , they would provide you with UPS shipping label that you can print and use when sending the Mavic. (No shipment fee on your end)

Erez2GO Posted at 2017-3-4 10:29
Send DJI support an Email () with all the details (recommend also a video clip to illustrate the problem). If they decide they need to take a look they would ask you to send it in , they would provide you with UPS shipping label that you can print and use when sending the Mavic. (No shipment fee on your end)

Thanks for the info

Hi lildevilx, our tech support will guide you to send it in and as Erez2GO mentioned, after creating the case, we will send you the shipping label within 2 business days.
If you have any further query, please feel free to let me know.

DJI Mindy Posted at 2017-3-5 19:04
Hi lildevilx, our tech support will guide you to send it in and as Erez2GO mentioned, after creating the case, we will send you the shipping label within 2 business days.
If you have any further query, please feel free to let me know.

Thanks Mindy, I sent it in on Saturday. I'm assuming I should see something before wednesday?

I have the same problem with my mavic, and I have sent the email to DJI support, but no one replied yet, can someone plz help me, I love my Mavic so much...

lildevilx Posted at 2017-3-6 04:26
Thanks Mindy, I sent it in on Saturday. I'm assuming I should see something before wednesday?

It might takes some times to update the case.
Please wait patiently.

fansd2516cdb Posted at 2017-3-6 18:38
I have the same problem with my mavic, and I have sent the email to DJI support, but no one replied yet, can someone plz help me, I love my Mavic so much...

When you emailed you should have received an automated message containing a 6 digit ticket number.
Could you please provide me with the ticket number?

I have sent email to support.us@dji.com, dji.support@visionupglobal.com, and info@multirotorheli.ca. Unfortunately, none of them sends me the ticket number.

Have you got any updates?
lildevilx

fansd2516cdb Posted at 2017-3-7 13:07
Have you got any updates?
lildevilx

You should have received a ticket# when you first contacted DJI.
Check your junk email.

DJI-Ken Posted at 2017-3-7 13:13
You should have received a ticket# when you first contacted DJI.
Check your junk email.

I double checked my email and the junk mail box, still nothing

fansd2516cdb Posted at 2017-3-7 20:30
I double checked my email and the junk mail box, still nothing

What is your email and I will search.
The two other emails you said you sent to in your earlier post are not DJI emails.

fansd2516cdb Posted at 2017-3-7 13:07
Have you got any updates?
lildevilx

Sorry, they sent me a reply on monday, and issued an RMA case on Tuesday. Got a ups shipping label today(Wednesday). Will ship it back next Monday as I'm out of town till the weekend

DJI-Ken Posted at 2017-3-8 08:16
What is your email and I will search.
The two other emails you said you sent to in your earlier post are not DJI emails.

My email address is kingandyyoung@gmail.com, thanks for your help

lildevilx Posted at 2017-3-8 18:45
Sorry, they sent me a reply on monday, and issued an RMA case on Tuesday. Got a ups shipping label today(Wednesday). Will ship it back next Monday as I'm out of town till the weekend

Don't worry, you and your Mavic will be fine

DJI-Ken Posted at 2017-3-8 08:16
What is your email and I will search.
The two other emails you said you sent to in your earlier post are not DJI emails.

Hi Ken, I just sent another email which without the short video clip, and I finally got the ticket number 457213

fansd2516cdb Posted at 2017-3-8 20:26
Hi Ken, I just sent another email which without the short video clip, and I finally got the ticket number 457213

Ok, you should be getting another email soon asking for more information. You may want to make the video clip longer. It cuts off before the Mavic finishes it startup.