fansf77370fb Posted at 2018-3-24 06:15
Can you check the activation date on my inspire thanks.  W13DDA12060292

PM has been sent, please check, thanks.

DJI Mindy Posted at 2018-3-23 23:28
PM received and has been replied, please check, thanks.

Hi Mindy,
Many thanks for your reply about my drone's activation date!
Regards.

DJI Mindy Posted at 2018-3-25 03:08
PM has been sent, please check, thanks.

Hi Mindy,

Last one -  08QCE780120GLN, when it has been activated and does it have DJI Care ?

AnonymousJohn Posted at 2018-3-27 00:52
Hi Mindy,

Last one -  08QCE780120GLN, when it has been activated and does it have DJI Care ?

The activation date is 2018-01-25 and it has DJI Care Refresh, please check the remaining balance here: https://repair.dji.com/en/djicare/coverage

DT Hai Posted at 2017-10-19 21:29
08QUE7K10103EN

Hello  sir plz help me

Hi Mindy,

Can you check for a spark? 0A8DE9C1B1008R

Thanks.

DJI Mindy Posted at 2018-3-25 03:08
PM has been sent, please check, thanks.

I can’t find it. Can you post here please. Thanks.

fansf77370fb Posted at 2018-3-24 06:15
Can you check the activation date on my inspire thanks.  W13DDA12060292

Can you post the activation date here please cannot find it in my p.m.  thanks

fansf77370fb Posted at 2018-3-29 03:40
Can you post the activation date here please cannot find it in my p.m.  thanks

Hi there, the activation date of your Inspire is 2017-05-12.

fansb266579e Posted at 2018-3-27 02:21
Hello  sir plz help me

Hi, how can I help you?

Henry Dong Posted at 2018-3-27 18:57
Hi Mindy,

Can you check for a spark? 0A8DE9C1B1008R

Sorry that the serial number is not available in our system, please double verify the SN to see if you input the wrong character, thank you.

Hi will you please give me whatever info for P7ADDA19W10062.

I sent my bird in for repair, and I got a different one back. It is always experiencing some kind of magnetic interference or calibration interference even when I'm in an open area with nothing around.
I would like to know if I got somebody's refurbished crap or there's a legitimate issue going on with the compass.

can you please tell me more about this DJI mavic pro serial number?    08qce960223ydw

Hi ,
Please send me my activation info for mavic 08QDE4Q0120451 i need only initial firmware info .Regards

MAVIC PRO

Dear DJI Mindy. I’ve just purchased an as new condition (described by amazon ) and want to know if the craft has ever been activated or any history you can find. Can you look this up if I provide the serial number pls? Thanks

DJI Mindy Posted at 2018-3-15 02:17
Hi all, if you need us help to check the activation date, please click ''Reply'' to any of my posts, I will get the notification and then I will reply as soon as possible, otherwise, the post may be missed, thank you.

Hi Mindy. Can you please let me know the history of my recently purchased P4P from Amazon Warehouse. Is it still under DJI warranty and has it been activated pls ? I assume it’s customer return or is it recorded as refurbished ? Thanks. 0AXCE8S0B30619

Rich146 Posted at 2018-4-10 11:12
Hi Mindy. Can you please let me know the history of my recently purchased P4P from Amazon Warehouse. Is it still under DJI warranty and has it been activated pls ? I assume it’s customer return or is it recorded as refurbished ? Thanks. 0AXCE8S0B30619

Hi Rich, I can only check the activation date is 2018-01-17, please note the warranty period begins when you received the drone, therefore, the proof of purchase is very important for warranty service in the future.

Neikovo Posted at 2018-4-8 01:39
Hi ,
Please send me my activation info for mavic 08QDE4Q0120451 i need only initial firmware info .Regards

PM has been sent, please check, thanks.

Fezikk Posted at 2018-4-7 11:01
can you please tell me more about this DJI mavic pro serial number?    08qce960223ydw

Hi, I can only check the activation date and have PMed you, please check.

Ace6 Posted at 2018-4-4 23:39
I sent my bird in for repair, and I got a different one back. It is always experiencing some kind of magnetic interference or calibration interference even when I'm in an open area with nothing around.
I would like to know if I got somebody's refurbished crap or there's a legitimate issue going on with the compass.

Please note the products and components presented for repair may be replaced by refurbished goods of the same type rather than being repaired. These refurbished goods have been tested and are similar to brand new goods in function and appearance.
Sorry to know you have the issue with the replacement, does the issue happen in every place? What is the model of your drone? Do you run the latest firmware?

Hi Mindy,

can you give me some infos about my drones histroy?
Mavic Pro 08QDEBF00R5370

Thanks

DJI Mindy Posted at 2018-4-11 02:30
Hi Rich, I can only check the activation date is 2018-01-17, please note the warranty period begins when you received the drone, therefore, the proof of purchase is very important for warranty service in the future.

Thank you

Lumpi Posted at 2018-4-11 05:07
Hi Mindy,

can you give me some infos about my drones histroy?

Please check the PM, thank you.

Please check the serial number OASDE7AOSBE1000F

Awesome, I am looking at a Phantom 4 Pro,  listed as NEW after a DJI care refresh.  

DJI Mindy Posted at 2018-3-15 02:17
Hi all, if you need us help to check the activation date, please click ''Reply'' to any of my posts, I will get the notification and then I will reply as soon as possible, otherwise, the post may be missed, thank you.

Hi, could you please provide details for P4P: 0AXCEB40B30625 - thanks.

DJI Mindy Posted at 2018-3-27 01:03
The activation date is 2018-01-25 and it has DJI Care Refresh, please check the remaining balance here: https://repair.dji.com/en/djicare/coverage

Good Day, Mindy...James here.

This past weekend I scored a coup by securing the purchase of a 'new' Inspire 1, version 1.0 (or so I suspect).  The chap from whom I bought the UAV had purchased it as a basis for starting a commercial UAS/RPAS business which, unfortunately, never got off the ground (pun intended).

I myself am in the process of incorporating a Western Canadian UAV business, and have purchased this particular Inspire 1 as a both a training platform for me and my staff, and for use as a real estate photo'/videography vehicle.

Since unwrapping the T600--its dual controllers/battery, etc., were still in their original factory plastic--I've verified the battery's (TB47) and controllers' viability.  That is to say everything's holding a charge, and, when I insert the battery in the Inspire 1, it 'cycles' as per its start-up routine.

I told this to a DJI online representative with whom I type-chatted for a half-hour yesterday afternoon.  Basically, the reason for requesting the chat was to ask (1) if he could verify that the Inspire has never been activated/registered, or not, and (2) if not, how I might activate/register the Inspire under my just-created DJI account.

The bottom line is that the online rep. told me that the only way he could verify the Inspire's history was if I sent the controllers 'Stateside for examination/update.  Accordingly, he provided me with a 'case file' number and mailing label.

Not wanting to incur the costs/customs headaches involved with shipping the controllers in and out of Canada, I decided to search the forums for threads featuring "How do I know if my ____ drone has been registered before?"  That's what brought me to your E-doorstep.

If possible, I'd sincerely appreciate it if you could determine if the Inspire 1 I just purchased, Serial No. W13DBL09010137, has ever been activated/registered, or not.

If it hasn't, I'd appreciate it also if you could point me in the right direction regarding how to activate and register my 'new' Inspire.  Like many other forum users--thanks gentleman and ladies for your good questions and advice--I too am anxious to ensure that the UAV I intended to use for commercial purposes is 'clean' activation/registration-wise.

Looking forward to your soon response,

James

Gombey Posted at 2018-4-19 13:32
Good Day, Mindy...James here.

This past weekend I scored a coup by securing the purchase of a 'new' Inspire 1, version 1.0 (or so I suspect).  The chap from whom I bought the UAV had purchased it as a basis for starting a commercial UAS/RPAS business which, unfortunately, never got off the ground (pun intended).

Hello again, Mindy,

Thank you for your prompt, positive response to my request for a serial number check on the second-hand Inspire 1 I recently purchased.

I understand from your research that my 'new' Inspire 1 was activated 25 January this year.  I further understand that your research indicated that the UAV is covered under DJI Care.

Following the URL you provided, I entered the aircraft's serial number, then hit "Enter." The response I received was "serial number has no DJI Care record."

I then clicked on the DJI Care Refresh Home Page.  I quickly discovered that the Inspire 1 is NOT listed as an aircraft eligible for coverage under DJI Care.

Question #1:  Since your research indicates that DJI Care has supposedly been purchased for this aircraft, serial number W13DBL09010137, yet I cannot verify said DJI Care, might the Care package have been purchased when the original owner bought the aircraft way back when, and it has since expired?

Question #2: I understand from researching the forum that once an aircraft has been activated its registration cannot be transferred to a secondary owner.  Is that the reason why, having downloaded and installed the Android version of 'DJI Go App Before P4' and logging in under my recently-created DJI username, that I cannot get the app to recognize the Inspire 1's master controller?  Thus far I have downloaded the app as above onto 3 separate Android devices, two of which are listed as being DJI Go app compatible and have yet to see anything but "disconnected" on the devices' screens when connecting the bound-to-the-aircraft (green LED) controller to the device via several different USB cables, all of which work fine.

Bottom line: I'm not overly concerned about branding the Inspire 1 as 'mine' with respect to DJI.  I simply wish to get to the point where I can actually operate the UAV as per is design, that is to say, via a mobile device which will allow me to monitor the camera feed, record video, and snap still photographs.

Note: the 'bound' master controller, without a Go app device connected, appears to be working correctly re controlling the UAV's camera, starting the motors (without the props; I don't plan on flying the unit until I can monitor it via a device + Go app).

My apologies for possibly asking basic questions which may have been answered elsewhere on the Forum's threads.  Suffice it to say that I've spent several hours perusing/searching the Forum and, though I've educated myself on several useful Inspire 1-based topics, remain unclear about what I can expect by way of being able to operate/update, or not, a previously owned and activated Inspire 1.

Any further information you can provide will be greatly appreciated,

James

jebpbc96 Posted at 2018-4-20 10:47
Hello again, Mindy,

Thank you for your prompt, positive response to my request for a serial number check on the second-hand Inspire 1 I recently purchased.

Hi James, sorry for my late response, I checked the system that the drone hasn't been activated, Inspire 1 doesn't support DJI Care Refresh but DJI Care, per the system, this drone hasn't  been bound to DJI Care, you can purchase here: https://store.dji.com/product/dji-care-inspire-1-v2-1-year
'Disconnected' means the RC failed to connect to the mobile device, if the RC still cannot connect to the mobile device after trying multiple mobile phones, please send in the RC for further evaluation.

Hello,

I am looking at a Phantom for sale and the seller says it's a Phantom 3 standard, it has blue stickers on the arms can you confirm what i am buying please ?

Craft ser# P5ACCK0601012J  Date Code : CK191313099696

Hello Mindy,

Can you check my SN please: 08QCE9PA025J7R

Hello team,
Can you check the s/n for me please. Thank you.
S/N: 08QCE9PA025J7R

DJI Mindy Posted at 2018-3-15 02:17
Hi all, if you need us help to check the activation date, please click ''Reply'' to any of my posts, I will get the notification and then I will reply as soon as possible, otherwise, the post may be missed, thank you.

Hi Mindy,

can you please check: 0AXCE6L0A30607

Thank you!

Hi Mindy

09YDE580041942 any info on this Inspire 2 would be great, thanks!

Hello Mindy, could you please check history for Mavic Air S/N: 0K1DF2S1BD1HMN

DJI Mindy Posted at 2017-11-16 21:32
Please check your PM, thanks.

Can you help me check if my serial # for spark is activated?

DJI Mindy Posted at 2018-3-25 03:08
PM has been sent, please check, thanks.

Hello Mindy,
Mavic Pro Alpine  White
Please check activation date, this is the S/N: 08QCE9PA025J7R

DJI Mindy Posted at 2018-4-25 02:40
Hi James, sorry for my late response, I checked the system that the drone hasn't been activated, Inspire 1 doesn't support DJI Care Refresh but DJI Care, per the system, this drone hasn't  been bound to DJI Care, you can purchase here: https://store.dji.com/product/dji-care-inspire-1-v2-1-year
'Disconnected' means the RC failed to connect to the mobile device, if the RC still cannot connect to the mobile device after trying multiple mobile phones, please send in the RC for further evaluation.

Hi there!

Could you please check this serial number? 0AXCE750A30380

It's been taken from a Phantom 4 Pro (battery compartment) and I would like to have all possible information from it. Not completely sure about zeroes and/or "o"s but I would say they are all zeroes.

Thanks in advance!