howie121218
lvl.3
United States
Offline
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======================================4.10 repair updating===================================
I have to say GREAT JOB DJI!!!!!!!! I got my repaired DJI today shipped through Fedex and had direct signiture for package.
Sooooooooooo, WHAT HAS BEEN REPAIRED? HOW MUCH DOES IT COST?
I checked in on 3.4
The answer is :
I got this reply on 4.2
I got this on 4.4
and I got the package today 4.10
and the Cost is ZERO!!!!!!!!!!!!!
I am so excited about this results, I am back to sky again!!
Thank you DJI for the service. I did not expect the free repair for all the damage. Even though it took entire month to get reponse from DJI but it gives the satisified results, so for everyone whos is waitting for your repair, please give a little time, I hope you will get the same.
I am going to try to fly this weekend, I did checked everything indoor, got a little upset bc I found out the RC is not link to aircraft, after a while research, found I have to manully link RC to aircraft by push the little button on the aircraft, I did not know that... so after linked RC, attached camera, everything worked great so far.
I will update after flying outdoor.
Thank you !
===================================3.31 repair updating======================================
its been 30 days since my i1 has been sent to DJI repair, I haven't heard anything from them. send out an email, no response.
in the status, it still says "Checked Into Repair Software"
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Guys,
Here are the updating for the repair of my I1, I got shipping label from DJI (you need to ask them to provide shipping label). It took a week to get the email below since they received my package:
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Dear Howie,
We have checked your unit into Zendesk, our customer support database.
Congratulations! This is the first step in the repair process once we received your product. Next, your unit will be documented in our Repair Software, which the repair technicians use to track their work. This process typically happens the same day your unit is checked in Zendesk. Once that process is done, your product will be placed in line with other repairs, and continually move up until a repair technician services it at a work bench.
Our estimated time of repair is 3-4 weeks from the date of check-in. If you do not receive an email update from the repair team by the 4th week, please call our support team at 818-235-0789, Monday - Friday, 9-5 PST.
We appreciate your patience and thank you for your support of the DJI Product Line.
DJI Service Center North America
DJI North America
So 3-4 weeks, should I expect just an email or a tracking number tell me my i1 is on its way?
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I will keep updating the repair information here, since I recently saw more and more people got i1 damaged which I feel a little nervous to fly again. btw, I got my second i1 and got the new firmware updated. Thank you guys to follow the thread and give lots of inputs.
Howie
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Guys,
Here are the photos I took, my inspire 1 just arrived 1 day, I only flew 3 times, first two times with locks on, the third time was not on, and I am sure I hand tight them very strong.
I just don't want to see my inspire again until i sent it to DJI to get fix, my heart are broken when I see the props fell off, inspire 1 dropped like a dead bird without any hope, I saw it crashing on my front yard.
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