DJI Natalia
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Mint Blue Media Posted at 2017-3-29 07:35
After an hour on the phone last week with DJI Support and eventually talking to a supervisor, I got a brand new controller sent to me that arrived yesterday. I'm happy with the end result but was obviously frustrated with the lack of communication. Had I not pressured the case so many times, I'm not sure I wouldn't still be waiting. I'm sure mine was a unique case since the package was lost (even they didn't know what had happened) but having updates on the situation what have been nice. I love my Phantom 4, amazing product; just a big headache of an ordeal.
Appreciate your update and feedback, If I were in your position, I would feel the same way, sorry for the pain you've been caused.
Thanks for sharing us with your experience here, which provides us motivation to keep improving.
For any further questions, please feel free to contact us, we are glad to help.
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