hallmark007
Captain
Flight distance : 9812789 ft
Ireland
Offline
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Info1769 Posted at 2017-3-7 13:44
I agree, but if they state on their website that it takes a day after receipt for their repair status to update- then that's what expect. If it takes longer, just be honest, update the website with accurate information, and people won't bug them.
I know it will get worked out, but if communication was better, they would have much fewer complaints.
I agree, after your promised date, is the time to for answers , but I read many complaints here about Mavics being returned and not booked in or not being assessed immediately, many of these are from impatient customers, who think they now have a chance to jump on the bandwagon to complain.
It's know ones business how dji choose to handle their logistics or operations, so I have little or no sympathy with these people.
If your Mavic is late coming back to you without proper explanation, you then have cause to get proper answers as to why this delay is happening. |
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