Junior_NO
Flight distance : 578622 ft
Norway
Offline
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Not a good experience here...
I've had my bird in for repair and here is the timeline I had.
(these are just the headlines. It was a lot of mails going back and forth between these dates)
Jan/25/2017 - The crash
Feb/01/2017 - Case accepted by DJI Support
Feb/15/2017 - Unit received. Actually it was received Feb/09/2017, but took a while to move to the right department
Feb/20/2017 - Received quotation. Conclusion: Pilot fault, no warranty. Sent mails to have a new assessment
Feb/22/2017 - Got a mail to fill out an DJI Analysis Form and send it back
Mar/02/2017 - 2nd damage assessment finished. New conclusion: battery issue, not pilot fault
Mar/14/2017 - Finished repair (took a while due to parts not in stock)
Mar/15/2017 - No confirmation yet, but I hope they'll get it shipped today
Mar/17/2017 - I received 'my' Mavic back from 'repair'
First of all, it was not my Mavic, this one has a completely different serial number.
I got a refurbished one, sent without the gimbal clamp! (the gimbal cover was attached though)
I had mixed up the batteries (I didn't know which was the faulty one), so Support told me to send all the batteries and they would check them.
What I got back was all my original batteries (including the faulty one). I was told by Support that they would replace the faulty battery.
They also sent it back to me without props (also told by Support that they would replace).
Why does the 'repair' take so long time if they send me a refurbished drone? They told me the repair will take long time because parts out of stock.
How can I trust everything is ok with the gimbal, now that it was shipped without its clamp?
I sent mail to Support 5 minutes after opening the box, but they haven't replied to me yet.
I haven't powered it up yet, waiting for Support to fix this mess.
BTW: I uploaded the flightlog to HealthyDrones.com and it showed me the SN of the faulty battery. |
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