Please select Into the mobile phone version | Continue to access the computer ver.
refund
610 2 2017-3-8
Uploading and Loding Picture ...(0/1)
o(^-^)o
Acidsnow
Second Officer
Flight distance : 13 ft
Canada
Offline

can someone help me decipher what this means.  I have had a Mavic for less then 7 days, it was determined by support that I have defective camera because its blurry on right side . . . . they said send it in for repair . . . but I would prefer to get a refund, I'm looking at DJI policy, and I can't quite figure out what this means . . .

----

2. Refund can be requested under one of the following conditions:

a.When not being used, manufacturing defect of the product was found within 7 working days since of receipt.
--------------------------

"When not being used"??? <- what doe this mean exactly, since I've used it they won't accept refund??
2017-3-8
Use props
Acidsnow
Second Officer
Flight distance : 13 ft
Canada
Offline

nobody can help with this?
2017-3-8
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Hi Acidsnow, please refer to our refund policy.
refund service.png
If your aircraft has a manufacturing defect and it's within seven calendar days, we can arrange the refund for you.
2017-3-8
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules