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Where did you buy your DJI drone?
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2516 121 2017-3-11 07:46:12
DJI-Thor
Administrator
Canada
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Hi, I need some feedback.
Where did you buy your DJI drone?  DJI.com ,   Amazon.com, B&H, or your local dealer?  If you bought the drone from places other than DJI website, what was the reason behind it? Customer service, price, accessibility?


Thank you.
2017-3-11 07:46:12
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Mafia16
Second Officer
Flight distance : 1171014
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Dominican Republic
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DJI.com always but since dji warranty now works by country i think i will buy from my local dealer.
2017-3-11 07:47:23
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Trent Mavic
lvl.2
Flight distance : 334952
United Kingdom
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From DJI.com Best price at the time (in November, arrived early Feb I think which I was happy with)
2017-3-11 08:27:04
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fansaa3da6c4
lvl.2
Flight distance : 49705
United States
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DJI.com ....no tax
2017-3-11 08:38:20
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Fractures
lvl.3
Flight distance : 160042
United States
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I ordered from DJI.com only for availability. If given the option I would have much rather ordered from Amazon or a 3rd party. Amazon returns and customer service are second to none. I can return a defective unit and have a new one shipped to me in less than 4 days which is not the turn around time I have seen with DJI. I have seen people get brand new Mavic's that are not functional and have to wait almost a full MONTH just to receive a replacement. In my opinion this is completely unacceptable. It seems like DJI would rather have companies like Amazon or Best Buy or Apple handle their returns because they are much more capable and have a smoother system in place.
2017-3-11 08:43:24
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Woodwanger
Second Officer
United Kingdom
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I purchased both my Mavic pro and P4 pro + from DJI mainly as this was my first drone purchase and if there was any issues I didn't have any middle men to deal with!
2017-3-11 08:46:40
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SteveDickin
Second Officer
Flight distance : 99140
United Kingdom
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DigitalRev
When everyone was complaining that DJI were not delivering a couple of months ago I saw a post where some in the UK had ordered from DigitalRev and it was shipped next day to arrive within a few days.  I did the same and got it within around 4 days.
2017-3-11 09:10:17
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Ex Machina
First Officer
Flight distance : 277874
United States
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Direct from DJI to take advantage of points, no tax, free shipping and automatic activation of Care Refresh.
2017-3-11 09:22:22
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AESTHETIC VIEWS
lvl.2
United States
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Hi, I purchased my Mavic Pro Fly more combo through the DJI website.  The reason why is because there is no tax. thanks
2017-3-11 09:32:24
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tahiryaqub
lvl.1
Australia
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There are many places to buy. Apple store, Amazon or any affiliate of Amazon like personaldrones.com.au
2017-3-11 09:46:02
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VAS67
lvl.3
Flight distance : 76451
United Kingdom
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I bought mine from the London Camera Exchange in the UK.
I use them primarily for my Nikon DSLR kit.
They have a few shops across the UK but relatively a small busines, as a small business owner myself I think it's important to support local businesses. From point of order October 2016 and delivery January 2017 the price for Flymore kit went from £1249 to £1359 they were good enough to honour cheaper price. Yes there is always the option to buy direct but once small businesses are gone then that can only be a bad thing.
2017-3-11 10:02:02
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WolfgangStiller
Second Officer
Flight distance : 133881
United States
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I ordered from an amazon.com reseller on the day of the Mavic announcement.  I tied to purchase directly from DJI but the site was overloaded at the time and wouldn't accept my order.
2017-3-11 10:16:02
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R&L Aerial
Captain
Flight distance : 90861
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United States
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I bought directly from DJI website, I wouldn't do it again because after receiving a defective mavric the return procces took 3 weeks. I now only buy through authorized DJI dealers on eBay. Return proccess is faster and your under eBay buyer protection.
2017-3-11 10:45:09
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Landbo
Second Officer
Flight distance : 71793
Denmark
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Simple, bought by a local dealer. It is because the Guarantuee period by a local dealer in Denmark is much longer and more comprehensive than that DJI can provide. Should the workshop choose and exchange My Mavic to another and not repare the old, I am claim a Shiny new and not one that is gathered by other old spare parts.

Another thing is that I only have to send my Mavic to that traders of purchase and not to another country.

Regards Leif.
2017-3-11 11:41:06
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ngvuanh
lvl.3
Flight distance : 46085
United States
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DJI Official Store thru Newegg. Got it back in Feb, ordered on 17, delivered on 24. No problem at all so far
2017-3-11 11:42:50
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bigdps
lvl.2
Canada
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Got mine from Amazon as well. They had a 3rd Party Seller but ratings about that seller was not the best so I just got it from Amazon and not a re-seller.
2017-3-11 12:12:42
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DroneFlying
Captain
Flight distance : 3047802
Canada
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It wasn't the first order I placed but I ended up buying my Mavic from the DJI Store on NewEgg because at the time that was apparently the quickest way to get it.
2017-3-11 13:04:46
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Samoth
lvl.2
Belgium
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Retailer, because of customer service and I know him quite well.
But I regret it: it seems DJI sale services  privileged people who bought through their website instead of official retailers.
The website was still saying 4-6 days to wait before shipping for new orders although I've ordered mine (and I was still waiting) for 4 months...

Funny thing: people (from the same country) who ordered their Mavic after me (but on DJI's website) got it before me.

To this day, the retailer I ordered through is still waiting for several Mavics, I got the first one to arrive
2017-3-11 13:30:57
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Watty2000
lvl.3
Flight distance : 327447
United Kingdom
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One from Hobbyking, global warehouse and one from Apple UK.
2017-3-11 13:40:11
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M Stuart K
Second Officer
Flight distance : 386399
United States
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I got mine from Best Buy.  Primarily because I had placed an order twice with DJI direct and after waiting each time for an extended period I canceled them.  I decided to purchase from Best Buy because I am an elite member and get 30 days to return my purchases and had been reading so much bad reviews on the mavic I wanted the extra time and also wanted the convenience of just returning it directly to the store instead of having to ship it.  I kept the mavic.
2017-3-11 14:29:22
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mstevens
lvl.2
Flight distance : 5815
United States
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Amazon.com (sold by Amazon). There's no sales tax where I live, so that wasn't a consideration. I did like the fast shipping with no additional charge. I really just ordered from there because it's easy.
2017-3-11 16:18:04
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Air_Owen 10
lvl.2
United States
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From DJI com
2017-3-11 16:39:38
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Burmman
lvl.4
Flight distance : 21981
United States
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I purchased mine from ebay. I seen it was in stock and shipped same day. I could purchase next day delivery and had to have it.
2017-3-11 16:49:36
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JohnMcL7
lvl.2
Flight distance : 4662
United Kingdom
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I ordered direct from DJI.com as they were the only ones in stock and looks like that's largely still the case in the UK.
2017-3-11 17:16:30
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ProQuad
Second Officer
Flight distance : 3915996
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United States
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I bought mine from Multicopter Warehouse which is a DJI authorized dealer here in Castle Rock, Colorado.  Love these guys.  They know there stuff & any issues I can call and get it resolved.

I did, however, purchase the DJI Refresh from DJI...BEFORE I EVER FIRST turned it on.  No issues.
2017-3-11 17:39:19
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ProQuad
Second Officer
Flight distance : 3915996
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United States
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I bought mine from Multicopter Warehouse which is a DJI authorized dealer here in Castle Rock, Colorado.  Love these guys.  They know there stuff & any issues I can call and get it resolved.

I did, however, purchase the DJI Refresh from DJI...BEFORE I EVER FIRST turned it on.  No issues.
2017-3-11 17:41:48
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hallmark007
Captain
Flight distance : 422003
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Ireland
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Bought my Mavic from dji, for all other products I purchased from dji delivery was bang on time, but unfortunately Mavic because of whatever was going to be late, I emailed and was given a shipping date of 10th December. My Mavic arrived on the 12th, I have since purchased 2 more products with zero nada problems, and I will continue to purchase from dji.com .
2017-3-11 18:34:46
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fanse309bc27
lvl.1
United States
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Purchased mine from a local SKI store.
2017-3-11 19:06:17
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ah93
lvl.2
Flight distance : 6746
United Kingdom
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Purchased direct from dji as said 5-7 day delivery sure enough turned up on time

All been good service so far direct from dji and would 100% buy direct again
2017-3-11 19:11:28
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AACY
lvl.4
Flight distance : 59550
China
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DJI Shanghai Flagship Store. They have the Tech support center next to the store, and their customer service is quite nice!
2017-3-11 19:17:25
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DJI-Thor
Administrator
Canada
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Watty2000 Posted at 2017-3-11 13:40
One from Hobbyking, global warehouse and one from Apple UK.

Can you tell me the motivation behind? Instead of  dji.com , thank you.
2017-3-11 21:42:05
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Dinomite34
lvl.1
Flight distance : 125779
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Staples! Ordered it online, got it the next day...
2017-3-12 16:45:59
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Watty2000
lvl.3
Flight distance : 327447
United Kingdom
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DJI-Thor Posted at 2017-3-11 21:42
Can you tell me the motivation behind? Instead of  dji.com , thank you.

The Apple one was still available for £999 after DJI had increased the price to £1099.
The Hobbyking one was quoting 3-5 days delivery while DJI were still quoting 6-8 weeks.
2017-3-14 07:47:12
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81SFORLIFE
lvl.3
Flight distance : 95488
United States
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Best Buy received in 2 Days
2017-3-14 08:24:29
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fansf13ecec2
lvl.2
United States
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Best Buy free 2 day delivery ordered on march 5 delivered march 7
2017-3-14 08:55:51
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Range30
lvl.2
Flight distance : 423976
United States
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DJI.com but if I knew before hand that I was going to possibly get my DJI and other items from their company almost a month later after my payment cleared (March 2nd) and I received a shipping confirmation (March 3rd) the following day (DJI from Carson, CA) to be excited thinking I was going to get it on March 7th, then waiting the 8th after FedEx guaranteed my package to be delivered I would've waiting for Amazon to start selling them because the delivery dates came and gone and I'm still waiting. For some odd reason my package was sent back to DJI after it arrived at my local FedEx location. Another odd thing was that my package was labeled 1 lb. Then FedEx renewed the old tracking number with a new one which I was able to later track (thanks to FedEx tracking department personnel). The most interesting part of this, is how could one package be at two places at the same time? Anyone familiar with the entire California area is that DJI package was packed supposedly in the fedex delivery vehicle in Fairfield (March 7 at 2:59 am), CA ready for delivery to my home in Concord, CA how could my package have magically have appeared at the FedEx Carson, CA facility with a NEW tracking number (on the 7th at 12am) and it was returned back to dJI in Carson, CA (March 8 a little after 12pm). Was FEDEX Tracing department wrong and supplied the wrong renewed tracking info or did DJI try pulling off something sketchy? I love DJI but something has to change.
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2017-3-14 12:50:48
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Range30
lvl.2
Flight distance : 423976
United States
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81SFORLIFE Posted at 2017-3-14 08:24
Best Buy received in 2 Days

I should've waited for Best Buy and Amazon! Nothing to subtract from DJI, it's just that Best Buy is near my home and I use Amazon Prime often.
2017-3-14 13:12:53
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Fernanditu
lvl.2
Peru
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Amazon.com because they have real warranty and customer service. When I buy something from them, I now that if anything is wrong with the item, they will send me a new one or give me an instant refund no questions asked.
2017-3-14 13:25:10
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thehippoz
First Officer
Flight distance : 7
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October from dji.com using affiliate link from Flight Test. Came in new, no problems think mid december.
2017-3-14 15:56:02
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Range30
lvl.2
Flight distance : 423976
United States
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Fernanditu Posted at 2017-3-14 13:25
Amazon.com because they have real warranty and customer service. When I buy something from them, I now that if anything is wrong with the item, they will send me a new one or give me an instant refund no questions asked.

I agree with you Fernanditu. Amazon does have great customer service. Just hope DJI can follow through with delivering my package.
2017-3-14 17:31:59
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