fansfe5c1c02
lvl.1
Flight distance : 90702 ft
United States
Offline
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Good luck with that!! the costumer service with this com[any is horrendous. On February 10, 2017 I had a minor accident where the Gimbal was compromised. I tried to fix it myself but it was a little difficult because the "Gimbal Vibration Damping” was broken. I checked online the authorized places to repair my mavic so I went to Drone Nerds in Aventura, Fl. I went there and some unexperienced guy without looking at my drone told me that takes around 2 months to fix it and the camera needs to be replaced. I asked him how he know if he didn’t even see it. Long story short, I thought this guy was an ignorant so I left. I went online on feb 14 and I filled the form out. A three days later I received the UPS labels to send out. I completed the instructions and I sent it. Then on feb 28 I received an email from support stating that on Feb 24th they received my drone. After 2 weeks waiting for the estimate of damage, on March 6, 2017 I received an email from DJI support stating that 4 arms, front, back, camera was damage and the cost of repairs was $440.00. I immediate reacted because the camera was the only part broken (hanging). Even after the accident the drone was flying perfect. I think DJI support don’t check the devices received in detail, they just generate a random assessment and send it out. I already contacted support twice in the chat and they are going to check the damages one more time. This service is awful. This people don’t have too much people available in California and service is horrible. Hope you don’t brake yours because you will be out of drone for at least 2 months and a huge bill. |
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