I have had a very tough time getting updates on my repair, had issue with gimbal shaking erratically and staying stuck on one side. Sent it into DJI on 2/13 they didn't officially receive it in their system until 2/22 even though tracking info showed it got there on the 2/17 then took about a week after several emails and a few phone calls to be given an update that it would be covered by warranty and after that I haven't had any new updates its 3/12 and they still haven't sent back my Mavic. Have sent several emails and all I get is a copied and pasted reply that engineer is awaiting parts, I am so beyond frustrated don't understand why they don't just replace the device if they are unable to get a part.

We apologize for the trouble caused, I've informed our repair team for your case, will look into it and help you receive an update soon.
Hope we can get it resolved shortly.

DJI Natalia Posted at 2017-3-12 03:23
We apologize for the trouble caused, I've informed our repair team for your case, will look into it and help you receive an update soon.
Hope we can get it resolved shortly.

Thanks for the reply, here is the case no. if you need it CAS-414903-C8K5V9