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camera off after crasch
804 9 2017-3-12
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nenio
lvl.2
Italy
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Hi guys
after a small crash, the camera is off (black screen on my phone) and the gimbal settings icon on the phone has disappeared.
do any of you have experience like mine?

thanks

2017-3-12
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rydfree41
Second Officer
Flight distance : 153268 ft
United States
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I would think you have a broken wire in the camera assy somewhere if it is not connecting to it at all .
2017-3-12
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hallmark007
Captain
Flight distance : 7868159 ft
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Ireland
Online

You should probably send for repair. Good luck..
2017-3-12
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DJI Mindy
Administrator
Flight distance : 7 ft
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Sorry to hear about your crash, nenio.
A repair service would be the best course of action.
Please send an e-mail to support@dji.com with the following info, the subject should be " Forum support" . We'll help you create a case.
Case illustration:
Country:
Full name:
Email address:
Phone number:
Shipping Address:
Zip Code:
Forum link of your thread:
2017-3-12
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nenio
lvl.2
Italy
Offline

Many thanks to all
2017-3-12
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fans3b45978a
New

Singapore
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DJI Mindy Posted at 2017-3-12 18:24
Sorry to hear about your crash, nenio.
A repair service would be the best course of action.
Please send an e-mail to  with the following info, the subject should be " Forum support" . We'll help you create a case.

Hi I have the same problem too.

I emailed to support@dji.com but no reply yet. Can yo help me check?
(461453)

Thank you.
2017-3-13
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DJI Mindy
Administrator
Flight distance : 7 ft
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fans3b45978a Posted at 2017-3-13 20:58
Hi I have the same problem too.

I emailed to  but no reply yet. Can yo help me check?

I have checked your ticket.
Our tech support will reply you within today.
Please wait patiently. Thank you.
2017-3-14
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nenio
lvl.2
Italy
Offline

DJI Mindy Posted at 2017-3-12 18:24
Sorry to hear about your crash, nenio.
A repair service would be the best course of action.
Please send an e-mail to  with the following info, the subject should be " Forum support" . We'll help you create a case.

Kevin by support.nl sent me a link of DJI website for repair procedure but when I have filled all the fields, the process stucks because it ask me "select a contact or create a new contact" but I can't go on.
What contact do I have to select?
2017-3-16
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nenio
lvl.2
Italy
Offline

anyway now my mavic is in the hands of Biz model in Italy
2017-3-16
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DJI Mindy
Administrator
Flight distance : 7 ft
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nenio Posted at 2017-3-16 01:53
Kevin by support.nl sent me a link of DJI website for repair procedure but when I have filled all the fields, the process stucks because it ask me "select a contact or create a new contact" but I can't go on.
What contact do I have to select?

If you haven't created your contact information before, you will need to create a new one.
The contact information of yours.
2017-3-16
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