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inspire 1 cost of repair
10676 32 2015-2-24
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Macphi
lvl.2

Switzerland
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I've seen  numerous threads about crashed/  broken inspire 1. Always sad to read given the cost of the quad copter.

I was wondering how does DJI charges for repairs: outrageously expensive or very fair?

For the ones that experienced DJI repair, could you please post what was repaired/replaced and the cost for it?

Thanks
Macphi

2015-2-24
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T J Gilbert
Second Officer
Flight distance : 74659 ft
United States
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The posts that I've seen about repair charges range from reasonable to (in the user's opinion) exorbitant.
Some damages require the replacement of an entire sub-assembly.
If that's the case, unbroken components will be replaced along with the damaged ones, and the cost may seem excessive.
FWIW, some users have been surprised at the reasonableness of the charges.

Remember that everything is relative...
If you drive a Ferrari, travel the world, and consider the I1 a toy, paying half its price for repairs is insignificant...
2015-2-24
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jhogge
lvl.3

United States
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I thought the price I paid for repair was within expectation.
2015-2-24
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benjaminsink
lvl.2

United States
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jhogge, what all was broken on your inspire?
2015-2-24
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jhogge
lvl.3

United States
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Replaced

right carbon fiber arm
2 landing gear
1 motor
some wiring sheath
Entire outer shell

2015-2-24
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Macphi
lvl.2

Switzerland
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Jhogge, would you share how much did you pay?
2015-2-24
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benjaminsink
lvl.2

United States
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I would be interested in this as well jhogge
2015-2-25
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jhogge
lvl.3

United States
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Replaced

right carbon fiber arm
2 landing gear
1 motor
some wiring sheath
Entire outer shell

$440 Total including labor
2015-2-25
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Heijningen
lvl.2
Flight distance : 6055745 ft
  • >>>
Netherlands
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3 feet crash (battery failure) $1600,- repair cost
2015-2-25
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GB44
Captain
Flight distance : 343848 ft
United Kingdom
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Heijningen Posted at 2015-2-26 02:42
3 feet crash (battery failure) $1600,- repair cost

Was that done under warranty ??

if not thats a hefty repair bill, about 50% of US price to buy new.
2015-2-25
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benjaminsink
lvl.2

United States
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Heijningen

I remember blade strike saying that your expense  shouldn't be anywhere near 1600. The price to replace the camera is $550 online. Did you already pay this amount?
2015-2-25
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Heijningen
lvl.2
Flight distance : 6055745 ft
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Netherlands
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No, after a long and hard discussion they suggested 50% discount... So No warranty. They now saying it was a CNC (motor stop) in the 3 feet air caused the crash.
2015-2-27
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bmlawdog753
lvl.2
Flight distance : 179268 ft
United States
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Man you guys are scaring me, I was putting on a flight demonstration for local law enforcement and flew a little too low and did not see the guide wire. Of course you know what Im about to say, yep hit the wire, Inspire came down and broke. Camera in two pieces, gimble cracked, 1- leg cracked, two feet cracked, scratch on canopy. I am fixing to send in for repair and im a little worried. If repairs are extensive, anyone want to make an offer on the current condition?
2015-3-10
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Inspire1flyer
lvl.2

United States
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Did the cops laugh?
2015-3-11
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augusthansen
lvl.2
Flight distance : 89498 ft
United States
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bmlawdog753@yah Posted at 2015-3-11 06:13
Man you guys are scaring me, I was putting on a flight demonstration for local law enforcement and f ...

I'd like to make an offer.  Can you do PM is this forum?  If so,  PM me.
2015-3-11
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bmlawdog753
lvl.2
Flight distance : 179268 ft
United States
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As soon as I get a response on repair cost, I will let you know. Thanks.
2015-3-13
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bmlawdog753
lvl.2
Flight distance : 179268 ft
United States
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They cringed instead, we are coworkers and they know how much I paid.
2015-3-13
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bmlawdog753
lvl.2
Flight distance : 179268 ft
United States
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augusthansen@gm Posted at 2015-3-12 12:28
I'd like to make an offer.  Can you do PM is this forum?  If so,  PM me.

Inspire was just received today so now I wait for estimate.
2015-3-16
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946187946
lvl.1

United States
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bmlawdog753@yah Posted at 2015-3-17 04:39
Inspire was just received today so now I wait for estimate.

hey buddy, do you got the estimate?
2015-3-30
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bmlawdog753
lvl.2
Flight distance : 179268 ft
United States
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I have good news for those who have crashed and are awaiting repair. My Inspire was received in Los Angeles 3/16/2015, signed into zendesk 03/23/2015. I received an email last night stating the below:

       
G. A. (DJI Technology )
Mar 30, 15:07

Dear Brian,

Please review the attached invoice with the due amount of (456). You can submit payment via paypal, by going to paypal.com then click on "send" located at the top. Type the e-mail "sales@dji-innovations.com" without the quotation marks and the amount to be paid located in the invoice. Then click "continue" and follow the steps to input your billing information. After payment, make sure you attach your receipt to this email to confirm your payment has been received by either taking a screen shot or saving the pdf file and reply back to this email with the attached item. We will ship out your unit once we receive proof of payment.

Reminder: Proof of payment must be attached to the e-mail before we can ship out the unit.

Thank you and have a wonderful day.

DJI Repair Department North America

The below is the repair work done:

RMA:
DATE: 03/30/15
Inspire
Quantity Price
4 Repair Service Labor $65 per hour $65.00
1 Right Arm $64.00
2 Landing Gear $17.00
1 Top Shell $7.00
1 Gimbal Yaw Arm $38.00
1 Gimbal Top Cover Component $20.00
1 Yaw Connect PCBA $3.00
3 Props $10.00
Sub Total: $456.00
Total With Discount(If applicable) $456.00
2015-3-31
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Theo ter Haar
First Officer
Flight distance : 20730951 ft
Netherlands
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I would say: fair job!
2015-3-31
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946187946
lvl.1

United States
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bmlawdog753@yah Posted at 2015-4-1 09:12
I have good news for those who have crashed and are awaiting repair. My Inspire was received in Los  ...

how you get the discount man ?
2015-4-1
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bmlawdog753
lvl.2
Flight distance : 179268 ft
United States
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Dont know, didnt do anything.
2015-4-1
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946187946
lvl.1

United States
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bmlawdog753@yah Posted at 2015-4-2 12:45
Dont know, didnt do anything.

thank you!
2015-4-2
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wyattlloyd7.gma
lvl.1

United States
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bmlawdog753@yah Posted at 2015-3-11 06:13
Man you guys are scaring me, I was putting on a flight demonstration for local law enforcement and f ...

I hit a fishing wire that was running between two trees. I feel your pain. Calling DJI tomorrow to begin the process.
2015-4-12
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bmlawdog753
lvl.2
Flight distance : 179268 ft
United States
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Well it took a month but the cost was very reasonable.
2015-4-18
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steve
New

United States
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I need the 38.00 YAW arm. Thank you
2015-4-23
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Faheem9391
New

United States
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jhogge Posted at 2015-2-26 01:01
Replaced

right carbon fiber arm

Hey jhogge

Did you have insurance?  If so, what did it do for you?
2015-8-19
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Faheem9391
New

United States
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bmlawdog753@yah Posted at 2015-4-1 09:12
I have good news for those who have crashed and are awaiting repair. My Inspire was received in Los  ...

Hey bmlawdog753,

Did you have insurance at the time of the crash?  If so, what the insurance paid out and what you paid out and was the insurance worth it?
2015-8-19
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Faheem9391
New

United States
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bmlawdog753@yah Posted at 2015-3-11 06:13
Man you guys are scaring me, I was putting on a flight demonstration for local law enforcement and f ...

Did you have insurance at the time of the crash?  If so, what the insurance covered and what you paid out and was the insurance worth it?

2015-8-19
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tomswell
lvl.2
Flight distance : 268438 ft
United States
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I busted an arm ... they replaced all carbon fiber tubes for $200
seemed very reasonable .... I took a long time
2015-8-19
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UAV Man
lvl.2
Flight distance : 4747 ft
United Kingdom
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Most of these prices seem reasonable, just wish they'd supply the parts I have a broken arm and would be happy to replace it for $68.00 for sure.
2015-9-16
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aerofilm.pt
First Officer
Flight distance : 1142375 ft
Portugal
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This prices look good...do they apply the same rates for repairs in Europe?

I'm still waiting on the DJI to responde my mail so i can send it there for an evaluation.
2016-8-14
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