quadflyer
lvl.2
Flight distance : 184649 ft
Germany
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Hi,
unfortunately I also had to back send my Mavic, because of the camera blur. So I had written with the support on 22.02. and after few Mails i received my RMA number. That all works fine. The next day (23.02) I sent back my mavic and on 27.02. it has arrived in the Netherlands according to the tracking-number.
On demand I was recieved a E-mail, that confirmed my delivery on 02.03. It was pointed out too, that within the next 5 business days i can count with the replacement delivery. Today is the 13.03. and I have not received any email or a shipping confirmation for the replacement. Here is my Case Number (CAS-469591-F1S7P9).
Well, I thought, then I will contact the support again and ask for my request 434369. But this is not longer possible, however, because the case is marked as solved. So I opened a new case 457485 and asked for statement, which was 4 days ago. Since then I don`t have received a response from the support.
I find this approach of the support is not very kindly. Normally you get an answer within 24h, but I do not. My case is closed, although I have not yet received a replacement delivery and the problem is not clarified. Furthermore, in the first mail it was mentioned 2-8 days for a replacement- and in the last mail 5 days for a replacement delivery, but none of these statements are true for me. Therefore i want to ask, if it would be possible that the Forum-Support forwarded my request to the DJI Support. Thank you very much.
I had to wait a long Time to get my mavic and now i`m waiting again to get a Replacement. That's not what i have expected and doesn't was mentioned in the first Mails.
greetings
Jan
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