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srfcocoa
lvl.2
Flight distance : 194065 ft
United States
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Everything was going fine until I had to update the app and firmware.  Now I'm getting this glitchy, laggy video.  Any fixes I can try?  Happens with my phone and tablet.

2017-3-13
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G_Sig
Captain
Flight distance : 5975574 ft
Iceland
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Under apps settings on your phone or tablet, DJI Go, force stop and clear cache.
Or uninstall and new install.
2017-3-13
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WD9EON
Captain
Flight distance : 622844 ft
United States
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Be careful, looks like the stairs to no where.  I agree, clear the cache and also make sure to close all other apps running in the background.
2017-3-13
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Knobbynomates
First Officer
Flight distance : 14813 ft
United Kingdom
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What happens if you fly from the garden instead of between the house and the car?
2017-3-13
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Jake Phantom 3
Second Officer
Flight distance : 2639747 ft
United States
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Knobbynomates Posted at 2017-3-13 11:58
What happens if you fly from the garden instead of between the house and the car?

I'm guessing he's flying from where he is because it's in the shade and he can see his screen. Been there done that.
2017-3-13
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Knobbynomates
First Officer
Flight distance : 14813 ft
United Kingdom
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Jake Phantom 3  Posted at 2017-3-13 13:37
I'm guessing he's flying from where he is because it's in the shade and he can see his screen. Been there done that.

Yeah, agreed

Bet there's at least one router in the house and lots of reflections from the car though
2017-3-13
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Bfd300
Second Officer
Flight distance : 73661 ft
United States
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what tablet are you using?....why were you "forced" to update?... I never update anything , app FW nothing............aint broke don't fix it.
2017-3-13
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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Just to make sure I'm on the same page, this is affecting only the live feed and not the recorded footage, correct? I'm assuming the video is from your cache via your device? Could you clarify what mobile device and Go app version are you using?
2017-3-13
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Wolfy Aerial In
lvl.1

United States
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Unless you absolutely need it, make sure wifi on yer tablet is turned off. It messes with transmissions sometimes
2017-3-13
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gbmarsh
lvl.2
Flight distance : 75692 ft
Canada
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Wolfy Aerial In Posted at 2017-3-13 20:05
Unless you absolutely need it, make sure wifi on yer tablet is turned off. It messes with transmissions sometimes


Uhhhhm, how will he connect to the Phantom/controller if his wifi is off?
2017-3-14
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Makokiller
lvl.3
Flight distance : 1115095 ft
United States
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Why did you update? Was your drone acting funny before the update?
2017-3-14
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DronerX
lvl.3
Flight distance : 488192 ft
United States
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Unfortunately, I've seen the same behavior after the new firmware update.  Hopefully then correct it and reissue a new firmware update soon.
2017-3-14
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STRIDE8
Captain
Flight distance : 948317 ft
United States
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i noticed a glitch in one of my videos a week ago.. going to try another to see if this is an on going thing
2017-3-14
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srfcocoa
lvl.2
Flight distance : 194065 ft
United States
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Bfd300 Posted at 2017-3-13 13:56
what tablet are you using?....why were you "forced" to update?... I never update anything , app FW nothing............aint broke don't fix it.

Nvidia Shield - I was running app 2.9, dji pushed the update to the app.  Literally couldn't do anything w/o updating to the current version
2017-3-14
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srfcocoa
lvl.2
Flight distance : 194065 ft
United States
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DJI-Jamie Posted at 2017-3-13 18:48
Just to make sure I'm on the same page, this is affecting only the live feed and not the recorded footage, correct? I'm assuming the video is from your cache via your device? Could you clarify what mobile device and Go app version are you using?

Live feed and recorded footage.  The video I attached to the original post was taken from the SD card.  I'm using a Galaxy Note 4 and Nvidia Shield tablet, go app version 3.1.3.  Thanks for the help.
2017-3-14
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srfcocoa
lvl.2
Flight distance : 194065 ft
United States
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Makokiller Posted at 2017-3-14 05:40
Why did you update? Was your drone acting funny before the update?

Drone was acting perfect.  Updated because of the firmware push by dji.  I couldn't do anything w/ the dji app without updating to 3.1.3, I think the firmware version is 1.8.10
2017-3-14
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FyrFyter831
lvl.1
Flight distance : 538196 ft
United States
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Having the same issue, this only started after the firmware upgrade. Very frustrated, DJI needs to re-release.
2017-3-15
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Makokiller
lvl.3
Flight distance : 1115095 ft
United States
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srfcocoa@hotmai Posted at 2017-3-14 17:55
Drone was acting perfect.  Updated because of the firmware push by dji.  I couldn't do anything w/ the dji app without updating to 3.1.3, I think the firmware version is 1.8.10

That's weird, I have never been forced to update my firmware. It might nag me to but I don't. I am still on 1.2.4 and everything works great.
2017-3-16
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#shotxclvck
Second Officer
Flight distance : 3423294 ft
United States
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gbmarsh Posted at 2017-3-14 00:55
Uhhhhm, how will he connect to the Phantom/controller if his wifi is off?

stop it
2017-3-17
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