Hi Hope you can help.  I purchased DJI Care for my Mavic Air on December 24th. I have had problems with the drone 2nd flight with motor errors showing. I  spoke to my retailer and they looked at it and have replaced it. However the new drone arrived to day with a manifacture date of Jan 2018 and also the batteries ! This is not acceptable so they are replacing it again. Can someone cancel my DJI or help me update it as I am loosing time on it through no fault of my own.

If tomorrow replacement is not a lot newer then I will get a full refund as this is supposed to be brand new and they claim it came from DJI like that !! Not best impressed so someone please help it feels like a bad experience.

AndyAir Posted at 1-6 14:33
Hi Hope you can help.  I purchased DJI Care for my Mavic Air on December 24th. I have had problems with the drone 2nd flight with motor errors showing. I  spoke to my retailer and they looked at it and have replaced it. However the new drone arrived to day with a manifacture date of Jan 2018 and also the batteries ! This is not acceptable so they are replacing it again. Can someone cancel my DJI or help me update it as I am loosing time on it through no fault of my own.

If tomorrow replacement is not a lot newer then I will get a full refund as this is supposed to be brand new and they claim it came from DJI like that !! Not best impressed so someone please help it feels like a bad experience.

Hi there, sorry for that case happened. Regarding the DJI Care Refresh issue, please send an email to djicare@dji.com, our support team will do the best to help you.

I just returned a defective mavic mini to a pro dealer B&H that had care refresh and care refresh+ bound to it. I’ve received my new mini from another pro dealer, and have emailed djicare@dji.com to transfer the protection plans to my new mini. I attached all documentation and an explanation as requested by DJI support. I have heard no reply, what is the turn around time for something like this? I’d like to be able to FINALLY fly my mini with PROTECTION. What a headache this has been, so much more to the story...I’ll save everyone the time and keep it to myself.

djiuser_3wTPxs6f5ChP Posted at 1-17 15:05
I just returned a defective mavic mini to a pro dealer B&H that had care refresh and care refresh+ bound to it. I’ve received my new mini from another pro dealer, and have emailed djicare@dji.com to transfer the protection plans to my new mini. I attached all documentation and an explanation as requested by DJI support. I have heard no reply, what is the turn around time for something like this? I’d like to be able to FINALLY fly my mini with PROTECTION. What a headache this has been, so much more to the story...I’ll save everyone the time and keep it to myself.

After no reply, which I do understand due to the timing of my email and forum post, I have changed my desired outcome of this situation for a few reasons. I would like to have a refund for the care fresh and refresh+ instead of a transfer. I refuse to accept the loss of even a few days protection that these plans provide on a new product that was returned as defective. I’m also stuck waiting to be able to use my new mavic mini and risk damage before adequate coverage. I have since purchased care refresh and refresh+ for my new mavic mini. So to be clear I have now purchased this coverage TWICE for the mavic mini. Using the documentation in my first email, can someone please assist with a refund rather than a transfer of service, since my first mini has been returned successfully? I appreciate your understanding in this matter.

djiuser_3wTPxs6f5ChP Posted at 1-18 06:15
After no reply, which I do understand due to the timing of my email and forum post, I have changed my desired outcome of this situation for a few reasons. I would like to have a refund for the care fresh and refresh+ instead of a transfer. I refuse to accept the loss of even a few days protection that these plans provide on a new product that was returned as defective. I’m also stuck waiting to be able to use my new mavic mini and risk damage before adequate coverage. I have since purchased care refresh and refresh+ for my new mavic mini. So to be clear I have now purchased this coverage TWICE for the mavic mini. Using the documentation in my first email, can someone please assist with a refund rather than a transfer of service, since my first mini has been returned successfully? I appreciate your understanding in this matter.

Hi there, I noticed that your ticket is now following by the designated team, they will keep following and reply in working hours, please kindly wait patiently.

Hi I've just recently purchased dji care refresh for my new drone but when I activate it says its a normal mavic , I need a refund or fixed up to say its purchased for mavic 2 , how can I do this ?

Ts.tsaad Posted at 6-30 03:02
Hi I've just recently purchased dji care refresh for my new drone but when I activate it says its a normal mavic , I need a refund or fixed up to say its purchased for mavic 2 , how can I do this ?

Hi Ts.tsaad, sorry to read your experience, where did you order the DJI Care Refresh? if it is from DJI online store, it is recommended to email to djicare@dji.com with the SN, order number, our team will help figure it out.