Mike-the-cat
lvl.4
Flight distance : 22488593 ft
Singapore
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WA5TEF Posted at 2017-3-18 17:22
Eric13, no, you first must fly your Phantom 4 into the ground from some 200 feet. OH, I forgot to mention, first you need to turn it over, upside down. That is not too difficult is it? DJI does not seem to think it is a rarity since they totally denied my warranty claim. According to them, there is no explanation to why mine suddenly became inverted and flew upside down into the ground. I mean, there was absolutely no outside influence on the drone, and I certainly did not flip it, even if I knew how. So, maybe it was a design error, or a flaw in the firmware, or what? DJI does not know, or if they do, they will never admit it. I challenged any DJI employee to duplicate my crash without something failing and no one stepped up with an explanation. None! And back to your question about deleting onboard data, well no! Simply cycling digital circuits on and off through the power phase will not delete data, not unless something else is wrong. I have been an Extra Class Ham Radio operator for many years and have cycled equipment much more sophisticated and sensitive than a Phantom and I have never had a failure from that act. So, just because someone at DJI tells you something, don't take it as the truth. It really would be fantastic if DJI's customer service was as reputable as their hardware, afterall, my Phantom actually flew right after it crashed from 200 feet! However, they won't admit it since I failed to send the flight data logs, plus maybe video of the crash, and oh yeah, a dozen witnesses. Seems that the simple statements of their customers is not enough anymore. Now you have to somehow locate the onboard data files, and then figure out what format they are in, and then how to download them, prior to sending them to DJI. It had been assumed that these files were not known to have even existed, much less allow a customer to actually download them! And now they will deny a warranty claim unless you can produce these files! Amazing.
Sorry to have gone off on a tangent from your question Eric but it seems that there is no ending to a story that has as many variables as this one does. Hopefully you won't have any crashes that DJI can't explain. Good luck,
Jim
DJI sucks ya,.
If you were running this business though, can you share how you would differentiate pilot error claims from equipment malfunction claims? Would you just give out free repairs for pilot error crashes (not saying that you were at fault, this is purely a hypothetical question).
Am really interested in what you have to say. I'm sure you are quite decent at business to afford this hobby.
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