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Audio from your phone is lost on download of original file
2236 10 2017-3-17
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Jonnywoods
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Canada
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As the tittle says I down loaded the actual vid from the mavic and now the audio that was recorded is gone where is it saved can I find it somewhere ?
2017-3-17
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Ex Machina
First Officer
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United States
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It was in your downlink video cache, and might still be there.

Hook up your phone to iTunes, select the phone's Apps settings and scroll down till you see DJI Go 4, click on that, and then a list of files and folders will show up on the right. Drag and drop the Video Cache folder to your desktop and then look in that folder to see if the audio version is still there.

Good luck!
2017-3-17
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DroneFlying
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I down loaded the actual vid from the mavic and now the audio that was recorded is gone

The audio from the phone isn't included in the video captured by the Mavic, but you can download and synchronize it with the video from your Mavic's SD card if you want.
2017-3-17
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Jonnywoods
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Canada
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Thanks ex machina that's exactly what I'm looking for I'll go try that !!!
2017-3-18
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Jonnywoods
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Canada
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It's a shame it doesn't attach the audio when you down load it to your phone because if you wanted to use it doing a quick edit just on your phone you can't
2017-3-18
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pedrodinis
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Portugal
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Ex Machina Posted at 2017-3-17 16:15
It was in your downlink video cache, and might still be there.

Hook up your phone to iTunes, select the phone's Apps settings and scroll down till you see DJI Go 4, click on that, and then a list of files and folders will show up on the right. Drag and drop the Video Cache folder to your desktop and then look in that folder to see if the audio version is still there.

In iTunes, I can´t see a list of files and folders of an app anywhere. Can you explain it better?
Thanks!
2017-3-18
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SteveDickin
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United Kingdom
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If you attach your iPad/iPhone to a PC, you can choose the option to view files and folders.  The video is in one of the folders along with any photos you took with your iPad/Iphone..  I found mine recently it was in a quite obvious place.
2017-3-18
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pedrodinis
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pedrodinis Posted at 2017-3-18 08:55
In iTunes, I can´t see a list of files and folders of an app anywhere. Can you explain it better?
Thanks!

I just found the files and folders! The only folder i found that contains audio is the "export works", but it doesn't have the audio files alone. Is there a way to get ONLY the audio files from cache?
2017-3-18
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pedrodinis
lvl.4
Flight distance : 896476 ft
Portugal
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SteveDickin Posted at 2017-3-18 09:02
If you attach your iPad/iPhone to a PC, you can choose the option to view files and folders.  The video is in one of the folders along with any photos you took with your iPad/Iphone..  I found mine recently it was in a quite obvious place.

I use a macbook pro with iTunes. I've already found the files. Thanks!
2017-3-18
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Jason Lane
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pedrodinis Posted at 2017-3-18 09:17
I just found the files and folders! The only folder i found that contains audio is the "export works", but it doesn't have the audio files alone. Is there a way to get ONLY the audio files from cache?

I don't believe the app records the audio to a separate file. Just add the cache video as a 2nd track in your video editor, making sure it's below the main video track, so it doesn't get displayed. Alternatively, most video editors (eg. iMovie) have an option to "Detach audio" from a video track.
2017-3-18
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Ex Machina
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United States
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pedrodinis Posted at 2017-3-18 09:17
I just found the files and folders! The only folder i found that contains audio is the "export works", but it doesn't have the audio files alone. Is there a way to get ONLY the audio files from cache?

Export Works is for movies saved with Editor, you want to the mp4 files stored in videoCache, and no, there are no audio-only files to be had -- it's all audio tracks added to downlink video.
2017-3-18
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