Over a week ago I started a new tread here with regard to the prop / mount issue.  I had asked for a full explanation in this open forum as to WHY they ( DJI are down playing this prop issue and not openly making the announcement that there IS a problem and full replacement /revised mounts are offered.   DJI Jamie.......(i believe) replied suggesting that I contact customer service.  THAT, was the only reply from DJI to my "put them on the spot " attempt for a fair and reasonable reply.   The result was as I expected...   The intent ....to save face.   

I recently purchased the X5S body and a few pieces of Olympus glass.   It was then that is said F**k customer service about the prop issue.  I bought a set of T-Motor CF props and new mounts.    I'll be damn if my aircraft is going back to California for another month of repair from a prop related crash !   

It is truly a shame that this is not openly recognized and a statement made to owners via email ..........at the very least.

Enough said!

        This is the response I received from DJI support. I have spent over $15,000.00 over the last 2 years on DJI products. This is the level of attention they give their loyal customers.
Unacceptable especially considering the level of investment we all make on this particularly expensive product!

How about some of you youtube reviewers doing a piece on this aspect of DJI?

Cristian （Support）

8月8日 CST04:13
Dear Vince,

Thank you for providing these information's.

Upon coordinating to the Designated Team a replacement propeller cannot be provided since it is not an Open box issue.

The Propeller might got loose due to tear and wear. Please check our online store for details http://store.dji.com/category/in ... from=menu_products.

You're patience and understanding is highly appreciated on this matter.

Best Regards,

Cristian
DJI SUPPORT