I sent my mavic in for repair / replacement due to a warranty issue with the camera. I needed it for a few weeks after the case was created so I sent it in late but was told that it wouldn’t be a problem. It still has not been marked as received although the UPS tracking says that it has been. It’s almost at the 30 day mark so I am concerned that the case will be automatically deleted before they scan it in. They have akready had it 2 buisness days. Can a DJI representative here escalate this?

  
  

UPS SENT: MARCH 13th

UPS DELIVERED: MARCH16th

UPS TRACKING #: 1ZE80E409063244614

CAS-467532-Q0H6W1

I think you should be fine because your ship date/receive date is noted and they have technically had it for 2 business days, Id say they should receive it any day now.

FrequentFlyer Posted at 2017-3-21 06:33
I think you should be fine because your ship date/receive date is noted and they have technically had it for 2 business days, Id say they should receive it any day now.

I'm mostly just worried about the system automatically deleting the case if it's not scanned in the next few days.

geofox784 Posted at 2017-3-21 06:36
I'm mostly just worried about the system automatically deleting the case if it's not scanned in the next few days.

It that happens they should be able to just open a new case.

Even if they mark it as received, they don't have any parts in stock. All you can do is wait, wait and wait longer.

Yea  alot of people are on the same boat man.

I've added your case# to management and I also edited your post as you said it was delivered Feb 16th, but it was delivered March 16th.

DJI-Ken Posted at 2017-3-21 08:40
I've added your case# to management and I also edited your post as you said it was delivered Feb 16th, but it was delivered March 16th.

Thanks!        

geofox784 Posted at 2017-3-21 08:58
Thanks!

No problem, have a great rest of the week.

DJI-Ken Posted at 2017-3-21 13:12
No problem, have a great rest of the week.

Looks like it was just marked as received. Thanks!

geofox784 Posted at 2017-3-21 17:06
Looks like it was just marked as received. Thanks!

Hey Geo,

I hear DJI has your Mavic and your getting back the new updated version, anti-matter propulsion drive
all around OA force field and Proton Torpedo's to take down any thing in your flight path
and we cant forget the extra 2" of Trunk space to boot lolololll
I hope you get ya Bird Back better then New