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(POLL) What was your turnaround time for repair in the past month?
1308 30 2017-3-21
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geofox784
lvl.4
Flight distance : 1482175 ft
United States
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Title says it all. Sent mine in and I'm interested in others experience. There are some similar threads, but they are not in a polling format so its hard to get an idea.
Single SelectVote, Total 36 people participate in voting View Poll participants
5.56% (2)
11.11% (4)
2.78% (1)
50.00% (18)
2.78% (1)
11.11% (4)
5.56% (2)
0.00% (0)
11.11% (4)
Your user group with no voting privileges
2017-3-21
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hallmark007
Captain
Flight distance : 5741089 ft
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Ireland
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I don't think this poll as it reads is going to tell the facts, all dji repairs or refresh are based on working days, the way you have laid this out , something taking 3 weeks amounts to approx 14 days..
2017-3-21
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Nees
Second Officer
Flight distance : 80988 ft
Belgium
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Would like to see the results without voting. Ill vote 9 weeks, just to see the result
2017-3-21
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hallmark007
Captain
Flight distance : 5741089 ft
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Ireland
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That's what happens with these polls
2017-3-21
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Daroga
Captain
Flight distance : 3517287 ft
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United States
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Click here to see this thread for good feedback from DJI Netherlands Service Facility -> 3 to 4 weeks...
2017-3-21
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FrequentFlyer
Second Officer
United States
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Never needed it, but can you show the votes?
2017-3-21
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rogermbyrne
lvl.2

Germany
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i cant vote yet as I'm 35 days waiting and still no replacement https://forum.dji.com/thread-87631-1-1.html
2017-3-21
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geofox784
lvl.4
Flight distance : 1482175 ft
United States
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FrequentFlyer Posted at 2017-3-21 12:15
Never needed it, but can you show the votes?

Didn't realize the settings were that way. Fixed.
2017-3-21
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FrequentFlyer
Second Officer
United States
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rogermbyrne Posted at 2017-3-21 12:21
i cant vote yet as I'm 35 days waiting and still no replacement https://forum.dji.com/thread-87631-1-1.html

Thats a long wait my friend.
2017-3-21
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FrequentFlyer
Second Officer
United States
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geofox784 Posted at 2017-3-21 12:26
Didn't realize the settings were that way. Fixed.

Thanks   
2017-3-21
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Schata
lvl.4
Flight distance : 727641 ft
Germany
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They received my Mavic last Tuesday. Today a replacement was shipped.
2017-3-21
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FrequentFlyer
Second Officer
United States
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Schata Posted at 2017-3-21 12:41
They received my Mavic last Tuesday. Today a replacement was shipped.

That was quick, what happened to it?
2017-3-21
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Schata
lvl.4
Flight distance : 727641 ft
Germany
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FrequentFlyer Posted at 2017-3-21 12:48
That was quick, what happened to it?

Blurry image on the right sight.
Yeah, it was quick. But unfortunately before sending in I was promised to get it swapped the same day they receive the faulty drone.
I´m happy with the time as it wasnt too long but their information policy is catastrophic.  They promis things which cannot be hold.
Hope the story ends now and the new unit works fine.
2017-3-21
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WolfgangStiller
Captain
Flight distance : 599416 ft
United States
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Please add a "Haven't sent my Mavic in to repair" item so people won't place bogus votes just to see the results.
2017-3-23
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geofox784
lvl.4
Flight distance : 1482175 ft
United States
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WolfgangStiller Posted at 2017-3-23 06:06
Please add a "Haven't sent my Mavic in to repair" item so people won't place bogus votes just to see the results.

It should be updated now so everyone can see it.
2017-3-23
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WolfgangStiller
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geofox784 Posted at 2017-3-23 06:45
It should be updated now so everyone can see it.

Great--thanks for doing that!
2017-3-23
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SkunkWerxs
Second Officer
Flight distance : 231217 ft
United States
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Geo,  The worst thing about sending out the drone for repair is that it doesn't matter what type of repair is needed ex. LED on the front arm not working --- still takes as long as a drone that needs major repair   
2017-5-9
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orgbluewater
lvl.1
Flight distance : 503107 ft
Venezuela
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Case No.  CAS-504807-K8C1D9 Serial Number   Customer Name  Gustavo Rojas Courier Service  UPS Tracking No. for Shipment  1ZE80E406748368303   Accepted  Mar/13/2017 13:29:58  Product received  2017/03/23 12:26:00   Verified  Mar/25/2017 13:52:00   Product delivered  May/17/2017 14:05:45
2017-6-13
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orgbluewater
lvl.1
Flight distance : 503107 ft
Venezuela
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Case No.
CAS-504807-K8C1D9
Serial Number

Customer Name
Gustavo Rojas
Courier Service
UPS
Tracking No. for Shipment
1ZE80E406748368303


Accepted
Mar/13/2017 13:29:58

Product received
2017/03/23 12:26:00

Verified
Mar/25/2017 13:52:00

Product delivered
May/17/2017 14:05:45
2017-6-13
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fans5818f92a
lvl.1
Flight distance : 79859 ft
Canada
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Schata Posted at 2017-3-21 12:41
They received my Mavic last Tuesday. Today a replacement was shipped.

Hi Schata,

Let's see if you get a replacement.

I send my drone + remote controller back for RMA, when the invoice for repair (under DJI Care Refresh) came it showed that a new aircraft will be sent back (no batteries, no remote, no properllers, etc..).  So I contacted online support and they mention that a new kit box (aircraft, battery, etc) will be shipped even if that was not stated on the invoice.

Today I received an email from them (how convenient they are closed on Saturdays), saying that my drone and remote are being shipped back from repair (same serial numbers).

So what they write and what they do are not and absolutely not the same.

Can't wait to get them on the chat on Monday as they are slow like hell in replying.  

I really expected more when paying close to $2K (CAD) for the Mavic Pro Fly More kit and DJI as a company.
2017-6-24
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DJI Mindy
Administrator
Flight distance : 7 ft
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fans5818f92a Posted at 2017-6-24 07:15
Hi Schata,

Let's see if you get a replacement.

Would you please provide me your case number? I will help to look into, thank you.
2017-6-25
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fans5818f92a
lvl.1
Flight distance : 79859 ft
Canada
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fans5818f92a Posted at 2017-6-24 07:15
Hi Schata,

Let's see if you get a replacement.

Hi Schata,

Can you believe that DJI has shipped my aircraft to the wrong city and been 30+ on the online chat and they still can't tell me what they shipped (Resty DJI Support).  Well so far it sucks.
2017-6-26
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fans5818f92a
lvl.1
Flight distance : 79859 ft
Canada
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fans5818f92a Posted at 2017-6-26 07:08
Hi Schata,

Can you believe that DJI has shipped my aircraft to the wrong city and been 30+ on the online chat and they still can't tell me what they shipped (Resty DJI Support).  Well so far it sucks.

Hi Schata & rest of the planet DJI.

a) They (DJI) will try to correct the shipping error
b) DJI support first confirmed that I was getting under the DJI Care Refresh program "For this one, since you have DJI Care Refresh, you have a replacement of aircraft, gimbal, camera, battery and propellers."
b.1) A DJI Support representative on June 15 confirmed the above
b.2) A DJI Support representative on June 26 also confirmed the above then recanted a few minutes later and change the story as to only my "repaired" aircraft and remote controller will be returned.

Now will contact their legal department as to return the damaged aircraft after paying the $79 is not part of the deal.  Will also contact Amazon as I bought it from them.
2017-6-26
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DJI Mindy
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fans5818f92a Posted at 2017-6-26 08:01
Hi Schata & rest of the planet DJI.

a) They (DJI) will try to correct the shipping error

Sorry for the unpleasant experience, would you please provide me your case number so I can help to look into what happened?
2017-6-27
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fans5818f92a
lvl.1
Flight distance : 79859 ft
Canada
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DJI Mindy Posted at 2017-6-27 01:31
Sorry for the unpleasant experience, would you please provide me your case number so I can help to look into what happened?

With pleasure : CAS-677533-C5P9K8
2017-6-27
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fans5818f92a
lvl.1
Flight distance : 79859 ft
Canada
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DJI Mindy Posted at 2017-6-27 01:31
Sorry for the unpleasant experience, would you please provide me your case number so I can help to look into what happened?

Hi Mindy, I can also provide you with the chat transcript where DJI Support staff confirmed that I would receive a full kit, then yesterday after confirming again that I would receive a full kit - he recanted after a few minutes and said that I would only receive what I shipped under the DJI Care Refresh program.

On your web site in regards to DJI Care Refresh - it is stated that I should receive a replacement aircraft and not the same damaged one that I sent in.

What DJI wites, what is says and what it does are 3 different things and you don't keep your word and keep changing your mind.

So how can consumers keep on buying your goods if you are not faithful to your own policies?

Let me asap on what's going on as my letter to DJI legal is ready.
2017-6-27
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DJI Mindy
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fans5818f92a Posted at 2017-6-27 07:47
Hi Mindy, I can also provide you with the chat transcript where DJI Support staff confirmed that I would receive a full kit, then yesterday after confirming again that I would receive a full kit - he recanted after a few minutes and said that I would only receive what I shipped under the DJI Care Refresh program.

On your web site in regards to DJI Care Refresh - it is stated that I should receive a replacement aircraft and not the same damaged one that I sent in.

I've checked your case and found that the aircraft which is shipping on the way has the same serial number with the one you sent in, there must be some mistakes. I have escalated to appropriate team to investigate, we will have some one to follow up with you and give you an explanation very soon, please wait patiently.I'm sincerely sorry for this situation.
2017-6-27
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fans5818f92a
lvl.1
Flight distance : 79859 ft
Canada
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Hi Mindy, just received a replacement aircraft (S/N) is older than the one that I originally had and sent in for RMA.

Received my original remote controller.

Once again, DJI says something but does something else: I was promised a full kit (aircraft, RC, battery, propellers, etc...) by 2 DJI employees (I have it in writing) but it is not what shipped.

DJI keeps on lying.
2017-7-4
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DJI Mindy
Administrator
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fans5818f92a Posted at 2017-7-4 13:18
Hi Mindy, just received a replacement aircraft (S/N) is older than the one that I originally had and sent in for RMA.

Received my original remote controller.

We will investigate if our support promised to send the full kit to you. May I know how you communicated with them? Via the phone or online chat? We will check the record and give you an explanation. Really sorry for the inconvenience that has been caused.
2017-7-4
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fans5818f92a
lvl.1
Flight distance : 79859 ft
Canada
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DJI Mindy Posted at 2017-7-4 23:32
We will investigate if our support promised to send the full kit to you. May I know how you communicated with them? Via the phone or online chat? We will check the record and give you an explanation. Really sorry for the inconvenience that has been caused.

Hi Mindy, it was by online chat (DJI Support under DJI Care Refresh link).  I have the chat transcripts if needed.
2017-7-5
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DJI Mindy
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fans5818f92a Posted at 2017-7-5 07:04
Hi Mindy, it was by online chat (DJI Support under DJI Care Refresh link).  I have the chat transcripts if needed.

Thank you for your information, I have contacted appropriate team to check the chat history and we will have someone to contact you after reviewing, appreciate your patience.
2017-7-5
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