0utstanda
lvl.2
Flight distance : 31083 ft
Hungary
Offline
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I ordered my Mavic from the DJI website.
I got my package in february 2. and it seems they sent me a faulty unit, with gimbal micro-movements.
I write the customer service, they sent me a UPS label to send it back.
I send it back, and despite that the website said 2-3 workdays for the testing and service, i had to wait for two weeks.
At the end they send me back a new unit.
The new unit ALSO has gimbal errors, it slowly moving in fixed position, even on ground (yaw and horizon also moving).
I write again to the customer service, and it's TWO AND HALF weeks now that continously write them about the UPS label.
After two weeks they write me that they can not send me UPS label cos' my country isn't covered.
I write them that the first time they do it.
Today i got 2 mails from the DJI support that my REMOTE has arrived to the service.
My remote! ... My bad unit sits here for weeks, but they mailing about somebody others remote.
It's absolutely unacceptable.
I paid 1000$ and all i got is TWO faulty unit, and 2 months of waiting for some kind of solution.
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