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Pink strip on video
1247 7 2017-3-23
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MikaCorp
New

France
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hello,
On my new Mavic Pro, pink stripes appear on the video when nacelle/gimbal moves.

Do you have any idea of the cause?

Thank you for your help


https://www.youtube.com/watch?v=a5VBOq6Ux9s

pink strip on video - Mavic Pro

pink strip on video - Mavic Pro
2017-3-23
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DJI-Ken
DJI team
Flight distance : 1515312 ft
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United States
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Have you had any accidents?
And does it only do it when the camera quickly tilts. If you tilt slowly with the tilt wheel does it still do it.
It may be a cable coming loose.
2017-3-23
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MikaCorp
New

France
Offline

no accident, it was my first flight..
there are not strip when I tilt slowly!  only when the camera quickly tilts
2017-3-23
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DJI-Ken
DJI team
Flight distance : 1515312 ft
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United States
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MikaCorp Posted at 2017-3-23 11:36
no accident, it was my first flight..
there are not strip when I tilt slowly!  only when the camera quickly tilts

OK, you can send it in for evaluation.
Here is the link if you wish to send it in.
http://www.dji.com/support
2017-3-23
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MikaCorp
New

France
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OK.

thank you for your help
2017-3-23
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dronist
Captain
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United States
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MikaCorp Posted at 2017-3-23 12:06
OK.

thank you for your help

Mika,

Before you send it in try a different SD card. Also, does the pink line show up in real time on the phone or tablet screen?
2017-3-23
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way wrong
Second Officer
Flight distance : 351631 ft
Estonia
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MikaCorp Posted at 2017-3-23 11:36
no accident, it was my first flight..
there are not strip when I tilt slowly!  only when the camera quickly tilts

My older phone did that some time ago and the cameras cable was loose inside of the phone. Easy fix! If you send it in, Ithint that it's easy fix for them also and you're getting it back soon!
2017-3-24
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djiuser_BFgnt7kRM9xL
lvl.1
France
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MikaCorp Posted at 2017-3-23 11:36
no accident, it was my first flight..
there are not strip when I tilt slowly!  only when the camera quickly tilts

Exactly same issue for me. First flights yesterday. Downloaded videos on my mobile device, when playing it like purple flashes taking half of the screen.
2019-1-27
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