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Invoice - where is it?
4007 37 2017-3-26
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lachyb
lvl.2
Australia
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I have now purchased two mavic's (one returned due to faulty sensor) and have not received an invoice for either of these. I know you can log on and see what you have paid, but this is not a tax invoice (i need this for tax relief).
I contacted DJI two weeks ago asking for a tax invoice which they said "HQ will send" and still nothing. Been on to chat a few times and nothing has been done except "we'll follow up with HQ".
Has anyone actually received a tax invoice for their purchase?

2017-3-26
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Rick A
lvl.4
Flight distance : 3566 ft
Canada
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Good question... moderators?
2017-3-26
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hello lachyb, could you please provide me with your order number?
I'll help to look into it.
2017-3-26
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lachyb
lvl.2
Australia
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DJI Mindy Posted at 2017-3-26 19:22
Hello lachyb, could you please provide me with your order number?
I'll help to look into it.

Thanks Mindy. My order number is 0611038080891.

I fly at the end of today....any help would be greatly appreciated.
2017-3-27
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hallmark007
Captain
Flight distance : 5942287 ft
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Ireland
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Try your junk mail, that's where I found mine..
2017-3-27
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lachyb
lvl.2
Australia
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hallmark007 Posted at 2017-3-27 13:58
Try your junk mail, that's where I found mine..

It definitely not there. The people I've spoken to on chat have said that the request is with "HQ". Hopefully I can get this before I fly!
2017-3-27
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fans9eb19888
New
Flight distance : 63993 ft
Germany
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Can you pls. also check my order no. 0495839408096 THX
2017-3-29
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DJI Mindy
Administrator
Flight distance : 7 ft
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lachyb Posted at 2017-3-27 13:40
Thanks Mindy. My order number is 0611038080891.

I fly at the end of today....any help would be greatly appreciated.

Sorry for my late reply.
You should receive the invoice within 24 hours.
2017-3-30
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DJI Mindy
Administrator
Flight distance : 7 ft
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fans9eb19888 Posted at 2017-3-29 14:29
Can you pls. also check my order no. 0495839408096 THX

I have sent a request to pre-sales team.
We will send you the invoice soon.
2017-3-30
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monce
lvl.2
Flight distance : 237054 ft
Republic of Lithuania
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Can you help to get invoices for these orders 3703182656980; 3709868325620, thank you.
2017-3-31
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Info035
New

Germany
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Hi,

could you please send an invoice for 0498214349130, too?

Thank you very much!
Dennis

2017-4-2
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DJI-Thor
Administrator
Flight distance : 13602 ft
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monce Posted at 2017-3-31 00:05
Can you help to get invoices for these orders 3703182656980; 3709868325620, thank you.

What kind of invoice, for tax purpose or just a reference for warranty repair?
2017-4-2
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DJI-Thor
Administrator
Flight distance : 13602 ft
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Info035 Posted at 2017-4-2 11:47
Hi,

could you please send an invoice for 0498214349130, too?

What kind of invoice, for tax purpose or just a reference for warranty repair?
2017-4-2
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monce
lvl.2
Flight distance : 237054 ft
Republic of Lithuania
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DJI-Thor Posted at 2017-4-2 23:06
What kind of invoice, for tax purpose or just a reference for warranty repair?

For tax purpose
2017-4-3
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maccardiolog
lvl.3
Romania
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Hello DJI ! Could you dend me the invoice for my order 0010361085999  as reference for warranty repair ? A relative have sent me the Mavic from USA , but without the oficial papers . Thank you
2017-4-4
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DJI-Thor
Administrator
Flight distance : 13602 ft
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maccardiolog Posted at 2017-4-4 11:12
Hello DJI ! Could you dend me the invoice for my order 0010361085999  as reference for warranty repair ? A relative have sent me the Mavic from USA , but without the oficial papers . Thank you

A screenshot or email of the online purchase would do.  Also, if it's bought in USA, it can only receive warranty repair in USA
2017-4-4
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monce
lvl.2
Flight distance : 237054 ft
Republic of Lithuania
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I see that requests for tax invoices are ignored. I don`t know how you manage to sell without invoices in EU, it is against a law actually. Send me at least simple invoice just for reference that I payed you the money.
2017-4-5
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monce
lvl.2
Flight distance : 237054 ft
Republic of Lithuania
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monce Posted at 2017-4-5 00:12
I see that requests for tax invoices are ignored. I don`t know how you manage to sell without invoices in EU, it is against a law actually. Send me at least simple invoice just for reference that I payed you the money.

Nevermind, received from support by email.
2017-4-5
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Eduardo Max
New
Brazil
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I need the invoice too. order # 0017986900924
2017-5-31
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fans301e09be
New

France
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Hello, we need the invoice too. We actually sent you 2 mails !
2017-6-27
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DJI Mindy
Administrator
Flight distance : 7 ft
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fans301e09be Posted at 2017-6-27 00:39
Hello, we need the invoice too. We actually sent you 2 mails !

May I have your order number please? I will help to look into it.
2017-6-27
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andi.klickerman
lvl.1
Flight distance : 125036 ft
Germany
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Hi, I also need an invoice for tax purpose. Here is my order number 0495082591948.
2017-6-28
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andi.klickerman
lvl.1
Flight distance : 125036 ft
Germany
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andi.klickerman Posted at 2017-6-28 00:45
Hi, I also need an invoice for tax purpose. Here is my order number 0495082591948.

I received it, thank you very much
2017-6-28
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DJI Mindy
Administrator
Flight distance : 7 ft
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andi.klickerman Posted at 2017-6-28 08:38
I received it, thank you very much

I'm glad you have received your invoice. Should you have any further questions, please feel free to let us know.
2017-6-29
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fans2555f3d2
New

Germany
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Hi DJI Mindy, can you also please help us regarding invoice for an already delivered order…order no.:0498536790649
2017-6-30
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fans203db62b
New
Flight distance : 125850 ft
Czechia
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DJI Mindy Posted at 2017-6-29 00:04
I'm glad you have received your invoice. Should you have any further questions, please feel free to let us know.

Hello. Could you please send an invoice to me too. Thank you. Order # 0018006298750
2017-7-13
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fansca8e3d11
lvl.1
Flight distance : 101407 ft
United Arab Emirates
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please also send an invoice for order # 9710718895279

Thank you
2017-7-14
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Rick-Becco
Second Officer
Flight distance : 48146 ft
United States
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fansca8e3d11 Posted at 2017-7-14 06:43
please also send an invoice for order # 9710718895279

Thank you

Just ask 'onlinesales@dji.com'. They sent me Invoice but they did not have S/N on them.
So now I am looking for Proof of purchase with S/N. Anyone know where I would get them?
I have purchased 2 sets of Mavic Pro systems & had one changed out under warranty & no S/N on paper for the exchange. The DJI care shows the new s/n # but that is not good for my State Farm Insurance.
2017-7-14
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fans459b1596
lvl.1
Flight distance : 18274 ft
Portugal
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Hello can you please send me the invoice for the order 351110565591
2017-8-28
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fansf51d9110
lvl.1
Flight distance : 24882 ft
Colombia
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Hello DJI Mindy, Could you please help me with the invoide with S/N for the Order No.: 0014908430149, Thank You in advance for your full assistance.

JV
2017-9-26
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fans8108b535
lvl.2

Sweden
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I have excatly the same problem. Have received one (1) invoice only for 8 orders made 1-3 weeks ago. DJI !!!! This is not good.
2017-12-10
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fanscefacc46
New
Chile
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Hello, could you please send me the invoice for the order 0018781309089. Thank you in advance.
2018-2-16
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ChEdL
lvl.1
Netherlands
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Hello!
I would also need my invoice from Order Numbers:  033110185293 and 033110252575

Thanks a lot!
2018-5-17
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fans7288068e
lvl.1
Hungary
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Hello,
I would also need my invoice from Order Numbers:  0368666890914

Thanks a lot!
2018-7-3
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fans71823153
lvl.1

Hungary
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Hello!

Is it possible to send me also an invoice for tax purpose. My order number is 0360985319056.

Thank you in advance.
2018-10-12
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fans80e46750
lvl.1

France
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Hi, I also need an invoice for tax purpose. Here is my order number 0338007095853.
2018-10-25
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wiverwim
New

Belgium
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@Moderators, could you please provide me with an invoice as well? Ordernumber: 0329080090430. Maybe an idea to integrate this in the website?
2018-12-11
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djiuser_qxwNcXEVANXi
New

France
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Can you check as well my invoice : 0K1DF322ADK6Y7 ?

Thanks a lot
2019-8-3
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