Please select Into the mobile phone version | Continue to access the computer ver.
Mavic Pro-Verification video
1865 13 2017-3-27
Uploading and Loding Picture ...(0/1)
o(^-^)o
Lemonsorbie
lvl.3
Flight distance : 3809 ft
Canada
Offline

Greetings.

I am about to purchase DJI Care Refresh (after the initial 48 hours of ownership).

Just 1 issues.

1) verification requires flying 200m away from home point at a height of 120m. Canadian law just changed to 90m.

DJI can you amend the rules for Canada please.

Sent an email to DJI support. Awaiting there reply.

Thanks
2017-3-27
Use props
DJI Natalia
Super Moderator
Flight distance : 318 ft

Offline

Thanks for your feedback, I've informed our care team for this concern.
You can fly it at the height of 90 m and submit the information here: https://repair.dji.com/en/djicare/customerupload
May I have your ticket number so I can help you follow up it.
2017-3-28
Use props
Jinjur
Second Officer
United Kingdom
Offline

Sorry to be thick............I purchased care refresh for my new Mavic within 48 hours of activating it. Do I need to do the above (or anything else) or is this just required if you fall outside the 48 Hour period?

Thanks
Andy
2017-3-28
Use props
Acidsnow
Second Officer
Flight distance : 13 ft
Canada
Offline

Jinjur Posted at 2017-3-28 04:22
Sorry to be thick............I purchased care refresh for my new Mavic within 48 hours of activating it. Do I need to do the above (or anything else) or is this just required if you fall outside the 48 Hour period?

Thanks

seems like OP suggested that it is after 48hrs for him . . . .
2017-3-28
Use props
Lemonsorbie
lvl.3
Flight distance : 3809 ft
Canada
Offline

Greetings.

Andy - You are correct. It is only a requirement to follow the process of video verification outside of the 48 hours
2017-3-28
Use props
Lemonsorbie
lvl.3
Flight distance : 3809 ft
Canada
Offline

Hi DJI Natalie.

I believe my ticket number is #477832

Thank you
2017-3-28
Use props
Jinjur
Second Officer
United Kingdom
Offline

Hey Lemon.......Thanks for clarifying buddy.
2017-3-28
Use props
Lemonsorbie
lvl.3
Flight distance : 3809 ft
Canada
Offline

You bet JinJur
2017-3-28
Use props
Lemonsorbie
lvl.3
Flight distance : 3809 ft
Canada
Offline

DJI Natalia Posted at 2017-3-28 03:47
Thanks for your feedback, I've informed our care team for this concern.
You can fly it at the height of 90 m and submit the information here: https://repair.dji.com/en/djicare/customerupload
May I have your ticket number so I can help you follow up it.

Hi Natalie

Please try this link.



I can not refresh or add this new link via the verification registration.
2017-3-29
Use props
DJI Natalia
Super Moderator
Flight distance : 318 ft

Offline

Jinjur Posted at 2017-3-28 04:22
Sorry to be thick............I purchased care refresh for my new Mavic within 48 hours of activating it. Do I need to do the above (or anything else) or is this just required if you fall outside the 48 Hour period?

Thanks

Andy, there is no need to submit a video verification if you purchase dji care refresh within 48 hours of activation.
2017-3-29
Use props
DJI Natalia
Super Moderator
Flight distance : 318 ft

Offline

Lemonsorbie Posted at 2017-3-29 06:59
Hi Natalie

Please try this link.

I've forwarded it to our DJI Care Team, will evaluate it then reply your e-mail.
2017-3-29
Use props
Jinjur
Second Officer
United Kingdom
Offline

DJI Natalia Posted at 2017-3-29 22:08
Andy, there is no need to submit a video verification if you purchase dji care refresh within 48 hours of activation.

Thanks Natalia

2017-3-30
Use props
DJI Natalia
Super Moderator
Flight distance : 318 ft

Offline


My pleasure, hope you have great experience on flight!
2017-3-30
Use props
djiuser_5OjdaUn
lvl.1
Flight distance : 7657 ft
United States
Offline

How can I fly 120 meters when I'm already shaking flying 150 feet.
#newsroneowner#
2017-8-4
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules