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DJI credit
1309 6 2017-3-29
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fans547492b0
lvl.1
United States
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Hey all, I got an email last week thanking me for an order I placed with DJI.  Knowing I did not place any orders I thought it was strange so I logged in to my account and there was in fact an order placed on my account using my $91 DJI credit. I have no clue who this person is. His name and shipping address are on my account - I guess he added them when he placed the order and stole my credits. How do I get my credit back??  I emailed DJI twice and this is what I get back:

Serina (DJI)

Mar 28, 16:29 CST

Dear Chad,

Greetings from DJI official online store!

Thank you very much for your order. Your order #0019859203740 has been shipped out via FedEx on March 27th, tracking number is 729935120734.

Please track it thru the following link: http://www.fedex.com/us/track/

Scheduled delivery: Wed 3/29/2017 by end of day      NEWPORT, DE US

If you need any other help, please feel free to let me know.

Wish you a good night.

https://djionlinestore.zendesk.com/requests/404486/satisfaction/new/LMr3j9Se9tEaQF8gJgJWUA9SO?locale=1&intention=16

Warm regards,
DJI Online Store


My original email stated VERY clearly "I DID NOT PLACE any orders with DJI" .


Here is the info on the order. FYI, my name is NOT Igor whatever and I live in NJ not Delaware.

Order Number:  0019859203740





  • 1Place Order
  • 2Payment Reviewing
  • 3Payment Success
  • 4Shipped
  • 5Order Completed

Payment Status:
Pay Confirmed
Payment Method:
Free
Total:
USD $0.00
Order Time:
2017-03-26 21:37:08 (UTC)
Shipping Address:
Igor Aleksandrov, 460 Copper Drive 054688, , Newport DE, 19804, United States, 1-2892475565
Shipping Status:
Shipped
Shipping Company:
FedEx
Tracking Number:
729935120734
ITEM
ITEM PRICE
QUANTITY
PRICE
   DJI Battery (2 PIN) to DC Power Cable
USD $6.00
1
USD $6.00
   Phantom 3 - Car Charger Kit
USD $85.00
1
USD $85.00
Subtotal:
USD $91.00
DJI Credit:
- USD $91.00
Shipping Cost:
+ USD $0.00
TOTAL:
USD $0.00




2017-3-29
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RobSinfield
lvl.4
Flight distance : 187493 ft
Canada
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That's crazy.  Google the address "460 Copper Drive 054688, , Newport DE, 19804"  Lots of scamming and fraud associated with it.

Any chance your email account was hacked?  
2017-3-29
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DJI Natalia
Super Moderator
Flight distance : 318 ft

Offline

Sorry for your experience, Chad.
You account seems to be hacked, to get back the DJI credit, the power cable and car charger kit must be sent back to DJI.
Maybe you can try to contact the buyer as the information showing in your account to see if he could correct it for you.
2017-3-29
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RobSinfield
lvl.4
Flight distance : 187493 ft
Canada
Offline

You can't be serious.   A customer's account is hacked and it's their responsibility to get the goods back to DJI?  It's actually DJI's responsibility to make sure accounts are secured and you have a legal obligation to assist investigating the breach as well as provide a refund when it's proven the purchases were fraudulent.

@fans547492b0 I'd contact your local BBB http://www.bbb.org/new-jersey/ and your local office of consumer affairs.  http://www.njconsumeraffairs.gov/ocp/Pages/default.aspx.

This site is hosted by Amazon in the US and you bare no responsibility regardless of what DJI claims.  
2017-3-30
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fpvmac
lvl.2
Flight distance : 6870 ft
United States
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RobSinfield Posted at 2017-3-30 04:53
You can't be serious.   A customer's account is hacked and it's their responsibility to get the goods back to DJI?  It's actually DJI's responsibility to make sure accounts are secured and you have a legal obligation to assist investigating the breach as well as provide a refund when it's proven the purchases were fraudulent.

@fans547492b0 I'd contact your local BBB http://www.bbb.org/new-jersey/ and your local office of consumer affairs.  http://www.njconsumeraffairs.gov/ocp/Pages/default.aspx.

Wow. Just wow... I cannot believe that the only solution DJI offers is to contact the individual who hacked him. That's the ONLY way to get the credits back? Ugh. Sorry, man.
2017-3-30
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deplorable
lvl.2
Flight distance : 728491 ft
United States
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DJI seems to suggest you drive out to the crooks location and confront them.  I suggest you go armed.
2017-3-30
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fans41151fef
lvl.2
Flight distance : 679357 ft
  • >>>
United States
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fpvmac Posted at 2017-3-30 10:41
Wow. Just wow... I cannot believe that the only solution DJI offers is to contact the individual who hacked him. That's the ONLY way to get the credits back? Ugh. Sorry, man.

Same issue this week. An order using my credits shipping to the same address.  You would think DJI would be interested in this scam.  Lots of nefarious activity associated w this address.   Shame on DJI.
2017-8-22
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