DroneFlying
lvl.4
Flight distance : 10774613 ft
United States
Offline
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For a while there were a lot of my-replacement-is-broken-worse-than-what-I-sent-them threads popping up here, but for whatever reason those almost completely disappeared in a short period of my time. It's possible that DJI got much better very quickly at refurbishing, but my guess is that they've started sending out new Mavics most or all of the time.
I do think you have a valid point or two, though: there's room for improvement in the customer service experience outside of this forum, and DJI sometimes does a poor job of communicating with customers and setting their expectations. From what I've seen, though, the real cause of frustration seems to be miscommunication rather than any incompetence or nefarious intent on DJI's part. |
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