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CAS-490382-G9S5F9
695 6 2017-3-30
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fans2b3adbfa
lvl.2
Flight distance : 1082362 ft
Poland
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Hello DJI service team,
there is any chance to get update on my case - CAS-490382-G9S5F9. My phantom is in your hand from 14.03(delvered by UPS) at 22.03 changed status to "
Conducting Damage Assessment
It will take 1-2 working days to conduct damage assessment. Please wait patiently."
Now we have 30.03 - 6 working days after last upadte and more than two weeks form delivery...
thanks,
Marcin
2017-3-30
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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At the moment, it's still under flight data analysis. I can see if any further information can be provided to you.
2017-3-30
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Marcin77
lvl.2
Flight distance : 1082362 ft
Poland
Offline

DJI-Jamie Posted at 2017-3-30 15:41
At the moment, it's still under flight data analysis. I can see if any further information can be provided to you.

Thanks I waiting for update.
2017-3-30
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Marcin77
lvl.2
Flight distance : 1082362 ft
Poland
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Marcin77 Posted at 2017-3-30 19:47
Thanks I waiting for update.

Jamie, could check now how long  it will take repair process? in few days will one month from delivery to German service .I would like be sure that I get my phantom back before my trip which will be in two weeks from now.
thanks,
Marcin
2017-4-5
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DJI Natalia
Super Moderator
Flight distance : 318 ft

Online

Marcin77 Posted at 2017-4-5 07:15
Jamie, could check now how long  it will take repair process? in few days will one month from delivery to German service .I would like be sure that I get my phantom back before my trip which will be in two weeks from now.
thanks,
Marcin

Your case is under process recently, I've forwarded your concern to the local repair team, will try our best to help you.
Appreciate your patience, Marcin.
2017-4-5
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Marcin77
lvl.2
Flight distance : 1082362 ft
Poland
Offline

Hello,  i would like to say BIG thank you to DJI SERVICE in GERMANY !!! My phantom just back repaired to me. Everything is fine I very very  happy

BTW there is any chance to sent me in private message some information about reason of my issue.What fault in my phantom ? There is any chance to protect phantom against something similar in the future...
Best Regards,
Marcin
2017-4-14
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DJI Natalia
Super Moderator
Flight distance : 318 ft

Online

I messaged you, please check whether you received it.
Hope you have great time on flying the drone, looking forward some nice pictures and videos from you.
2017-4-19
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