fans15bc20e2
lvl.4
Flight distance : 30928 ft
United States
Offline
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I, like a lot of others had to send their Mavics back in for repair. I'm not naming all the dates or the due process. It took a month. From the time I contacted DJI support, sent it back to them and now it's back. I have read soooo many post of bad experiences with DJI support that I had become paranoid about my mavic and what would be sent back to me. My issues for repair was the gimbal. I had only flown it about 30 times. In that short time frame my gimbal would go sporadic on me. It only happened twice and that was enough for me to think about sending it in for repair. I saw on YouTube and on the DJI forum about the back plate on the gimbal being cracked due to stress on the screws that hold it. Sure enough I checked mine and it was cracked. So I contacted DJI support, went through the return process, a month later almost to the day I received a brand new mavic back. Some say they don't replace you with a new one but I will argue that. This thing is totally different from the one I sent in. The way it flys, the video, everything about it is totally different. The gimbal is a lot more robust and seems to be put together a lot better. I tested yesterday and it performed beautifully. I could not be more happy with it and I thought I was happy with my first one!! Anyway, that's my experience and it was worth the wait. |
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