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Still no refund...
579 10 2017-4-4
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un hombre
lvl.3
Flight distance : 170830 ft
Ireland
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Mavic returned unopened to DJI on 22nd March.

10 working days later and still no refund, just assurance that it will be processed as soon as possible.

I have already bought another Mavic from my local dealer in the mean time and I need this one to be refunded before Tuesday 11th April.
I need to clear this credit before CC company applies interest!

Is this really that problematic to initiate refund process as soon as you acknowledge the product is with yourselves?

I am tired of being annoying to you DJI forum guys here, as I know you can do only as much as ask around and push them.

Can you push them more?

Thanks.

Order 3532803527193.

2017-4-4
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DJI Mindy
Administrator
Flight distance : 7 ft
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Your frustration is understandable.
Our pre-sales team are working on it and I have pushed it for you.
We will try our best to get it solved as soon as possible.
2017-4-5
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un hombre
lvl.3
Flight distance : 170830 ft
Ireland
Offline

DJI Mindy Posted at 2017-4-5 00:50
Your frustration is understandable.
Our pre-sales team are working on it and I have pushed it for you.
We will try our best to get it solved as soon as possible.


Thank you Mindy.

This is the latest I have just received from "August":

"Dear Customer,
Please be noted that we are urgently checking with our warehouse of return status.
I will make the refund to you as soon as I can.
Best Regards"

I have been given this kind of response from DJI's support for the past two weeks, in one form or the other.

How long can DJI be checking the status with their warehouse????

As far as I am concerned, the refund should be processed the moment DJI got a status from DHL that I have declined the delivery. It means, that the product has not been opened and is in the same condition that DJI send me - new, unused.

2 weeks waiting for status confirmation from your own warehouse is unprofessional, if you ask me.

I am very disappointed...
2017-4-5
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DJI Mindy
Administrator
Flight distance : 7 ft
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un hombre Posted at 2017-4-5 01:06
Thank you Mindy.

This is the latest I have just received from "August":

I can comprehend your feelings.
I have confirmed with our pre-sales team again and the return status will be confirmed within this week.
After that we will arrange the refund for your as soon as possible.
I'll keep following your refund.
Thank you for your understanding.
2017-4-5
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un hombre
lvl.3
Flight distance : 170830 ft
Ireland
Offline

DJI Mindy Posted at 2017-4-5 19:43
I can comprehend your feelings.
I have confirmed with our pre-sales team again and the return status will be confirmed within this week.
After that we will arrange the refund for your as soon as possible.

Hi Mindy, so how is the status confirmation going? I presume by the end of this week you meant by the end of Friday? Thanks.
2017-4-6
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un hombre
lvl.3
Flight distance : 170830 ft
Ireland
Offline

DJI Mindy Posted at 2017-4-5 19:43
I can comprehend your feelings.
I have confirmed with our pre-sales team again and the return status will be confirmed within this week.
After that we will arrange the refund for your as soon as possible.

Hi Mindy, so how is the status confirmation going? I presume by the end of this week you meant by the end of Friday? Thanks.
2017-4-6
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DJI Mindy
Administrator
Flight distance : 7 ft
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un hombre Posted at 2017-4-6 12:59
Hi Mindy, so how is the status confirmation going? I presume by the end of this week you meant by the end of Friday? Thanks.

I have confirmed with our pre-sales team.
Your refund has been arranged and you will receive the refund within 3-5 business days.
2017-4-6
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un hombre
lvl.3
Flight distance : 170830 ft
Ireland
Offline

DJI Mindy Posted at 2017-4-6 22:24
I have confirmed with our pre-sales team.
Your refund has been arranged and you will receive the refund within 3-5 business days.

Hi Mindy!

Unlike the pre-sales and support, you were very helpful. Thanks for that!
2017-4-7
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mmee
lvl.4
United States
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un hombre Posted at 2017-4-7 00:55
Hi Mindy!

Unlike the pre-sales and support, you were very helpful. Thanks for that!

If all else fails just call your CC company and initiate a charge back.
2017-4-7
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un hombre
lvl.3
Flight distance : 170830 ft
Ireland
Offline

mmee Posted at 2017-4-7 01:01
If all else fails just call your CC company and initiate a charge back.

Nah, all is good, just got a notification from Paypal about refund.

Thanks!
2017-4-7
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DJI Mindy
Administrator
Flight distance : 7 ft
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un hombre Posted at 2017-4-7 00:55
Hi Mindy!

Unlike the pre-sales and support, you were very helpful. Thanks for that!

Happy to help. :-)
2017-4-7
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