Hey fellow fliers,

Just wanted to give you guys an idea of the timeline was like for my repair.

I was having obstacle avoidance errors, I took my bird to a local vendor where I purchased it. After they looked at it, they suggested I send it back to DJI. Fair enough. I wrote a thorough note explaining the problem, along with a copy of the original receipt. I also provided a copy of the log showing confirming no crashes. When I started the process, I opened an RMA but did not send the bird back for a few weeks due to my busy schedule. I sent only the copter, nothing else.

DJI received the bird on March 18, and I had it back by the 30th. I never once contacted them to check on progress. The bird I received in return was not the same one I sent in. It does appear to be perfectly new though. They also included an extra set of propellers with the return.

I am perfectly happy with the process. I am a professional photographer, and the quad is just another tool for me to use. I believe in redundancy, I always carry extra cameras, lenses and cards with me on the job. I don’t have a back up quad, but will get another P4 in the near future. A little bulky to carry two, but if it is your living, you always need a back up plan.

I was perfectly happy with the service provided. Thanks DJI, appreciate you guys.

That's great news that you had a good experience!

I forgot to mention that I did have to recalibrate the bird when I got it back, and still need to double check all my camera and gimbal settings. I also had to synch the bird with the remote. Took less than a minute. Took it for a test flight yesterday and seems good to go.

We're so happy to hear that you are enjoying it, appreciate your feedback and support, which provides us motivation to keep improving. Happy flying!

Will do! Thanks!