Please select Into the mobile phone version | Continue to access the computer ver.
Flyaway in January - still no replacement drone
999 8 2017-4-6
Uploading and Loding Picture ...(0/1)
o(^-^)o
McCrimmon
lvl.1
Flight distance : 1988 ft
United Kingdom
Offline

Some of you may recall that i was impacted by the famous flyaway firmware glitch back in January after only 15 mins of having the drone out the box.
DJI investigated and offered me a replacement, which was due for delivery 23rd February.

I was then advised that it would be March.  Nothing happened in March and now I am being told it will be April.
We're on the 6th April and I am none the wiser as to when I will get the replacement.  

By far the worst company I've ever had to deal with.  As i've echoed before - great products, awful customer service!


2017-4-6
Use props
DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
Offline

Could you please provide your case number so I can look into it?
2017-4-6
Use props
DJI Natalia
Administrator
Flight distance : 318 ft

Offline

We tried to track your case by the e-mail you use on forum, it's CAS-426894-Y2V0H9, we sent you the coupon to buy a new one.
Would you please provide us your order number so we can escalate it for you?
2017-4-7
Use props
McCrimmon
lvl.1
Flight distance : 1988 ft
United Kingdom
Offline

DJI Natalia Posted at 2017-4-7 01:16
We tried to track your case by the e-mail you use on forum, it's CAS-426894-Y2V0H9, we sent you the coupon to buy a new one.
Would you please provide us your order number so we can escalate it for you?

The voucher was used.

Order number 0449978331090
2017-4-7
Use props
DJI-Thor
Administrator
Flight distance : 13602 ft
Offline

McCrimmon Posted at 2017-4-7 09:41
The voucher was used.

Order number 0449978331090

The sales department informed me that it's out of stock and might take another month.
2017-4-7
Use props
ibuyufo
lvl.4
Flight distance : 819098 ft
United States
Offline

DJI-Thor Posted at 2017-4-7 20:25
The sales department informed me that it's out of stock and might take another month.

If it's out of stock and he has been waiting so long, shouldn't you just send him an upgrade?
2017-4-7
Use props
ibuyufo
lvl.4
Flight distance : 819098 ft
United States
Offline

ibuyufo Posted at 2017-4-7 22:31
If it's out of stock and he has been waiting so long, shouldn't you just send him an upgrade?

I meant a substitute which equals to an upgrade since it's out of stock.
2017-4-7
Use props
McCrimmon
lvl.1
Flight distance : 1988 ft
United Kingdom
Offline

ibuyufo Posted at 2017-4-7 22:52
I meant a substitute which equals to an upgrade since it's out of stock.

Exactly my thoyghts. Totally unacceptable that ive had to wait this long, especially given it was a DJI software glitch.

The worst of it is. They have said the same thing each month. Its out of stock and should be delivered in a month.

There is no customer service team to phone, the live chat gives you the same message. Its just an absolute joke!
2017-4-8
Use props
McCrimmon
lvl.1
Flight distance : 1988 ft
United Kingdom
Offline

DJI-Thor Posted at 2017-4-7 20:25
The sales department informed me that it's out of stock and might take another month.

Sorry Thor - but thats the same update ive had week on week since February.

What is getting done about this? This is completely unacceptable!
2017-4-8
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules