Some of you may recall that i was impacted by the famous flyaway firmware glitch back in January after only 15 mins of having the drone out the box.
DJI investigated and offered me a replacement, which was due for delivery 23rd February.

I was then advised that it would be March.  Nothing happened in March and now I am being told it will be April.
We're on the 6th April and I am none the wiser as to when I will get the replacement.  

By far the worst company I've ever had to deal with.  As i've echoed before - great products, awful customer service!

Could you please provide your case number so I can look into it?

We tried to track your case by the e-mail you use on forum, it's CAS-426894-Y2V0H9, we sent you the coupon to buy a new one.
Would you please provide us your order number so we can escalate it for you?

DJI Natalia Posted at 2017-4-7 01:16
We tried to track your case by the e-mail you use on forum, it's CAS-426894-Y2V0H9, we sent you the coupon to buy a new one.
Would you please provide us your order number so we can escalate it for you?

The voucher was used.

Order number 0449978331090

McCrimmon Posted at 2017-4-7 09:41
The voucher was used.

Order number 0449978331090

The sales department informed me that it's out of stock and might take another month.

DJI-Thor Posted at 2017-4-7 20:25
The sales department informed me that it's out of stock and might take another month.

If it's out of stock and he has been waiting so long, shouldn't you just send him an upgrade?

ibuyufo Posted at 2017-4-7 22:31
If it's out of stock and he has been waiting so long, shouldn't you just send him an upgrade?

I meant a substitute which equals to an upgrade since it's out of stock.

ibuyufo Posted at 2017-4-7 22:52
I meant a substitute which equals to an upgrade since it's out of stock.

Exactly my thoyghts. Totally unacceptable that ive had to wait this long, especially given it was a DJI software glitch.

The worst of it is. They have said the same thing each month. Its out of stock and should be delivered in a month.

There is no customer service team to phone, the live chat gives you the same message. Its just an absolute joke!

DJI-Thor Posted at 2017-4-7 20:25
The sales department informed me that it's out of stock and might take another month.

Sorry Thor - but thats the same update ive had week on week since February.

What is getting done about this? This is completely unacceptable!