I'm posting this as it can peratin to any DJI service experience.  I sent in my p3std. quad copter in for repair because I had crashed into my neighbors storage shed.  Operator error all the way.  The process of sending it in, watching the repair progress timeline, and getting it back was flawless.  I was very surprised and pleased at the very reasonable repair cost as I did not know what the quote would be.  If I didn't know better, I'd think it was a brand new replacement because it came back super clean.  DJI also sent me a complete set of blades with the plastic protector on the hubs as well as a bag to keep them in. I'm very pleased with the Carson, CA repair facility.  I have not had a chance to fly it yet due to the incllimate weather here in north central CA.

Chuck

Glad to know it works for you. Thank you for sharing.

You are very lucky then!  I sent my inspire 2 and x4s in for repair on March 8th.  I overnighted it so they got it on the 9th.  It has been a month and they still aren't finished with it!!  It takes them days to answer my emails and I don't have 3 hours to wait on hold on the phone.  

I have spent 10s of thousands of dollars on DJI products and they don't seem to care at all!! I would think that would make and difference.  I paid for the repair (even though it should have been fixed under warranty but I didn't want say anything and I just paid because I didn't want to wait another month to appeal!). Anyway, it is paid for and has been saying it's being repaired now for 4 or 5 days.  

I would really like my drone and my camera back!!  They should give me a free x5s for my trouble!!!

I certainly home they overnight my inspire 2 and camera back to me so I don't have to wait a week for ground too!!

My case number is CAS-495757-P1F2B3.  

fans9592b04d Posted at 2017-4-8 18:47
You are very lucky then!  I sent my inspire 2 and x4s in for repair on March 8th.  I overnighted it so they got it on the 9th.  It has been a month and they still aren't finished with it!!  It takes them days to answer my emails and I don't have 3 hours to wait on hold on the phone.  

I have spent 10s of thousands of dollars on DJI products and they don't seem to care at all!! I would think that would make and difference.  I paid for the repair (even though it should have been fixed under warranty but I didn't want say anything and I just paid because I didn't want to wait another month to appeal!). Anyway, it is paid for and has been saying it's being repaired now for 4 or 5 days.  

I will escalate your case to get a better ETA for your unit.

Thanks for the feedback, it's very much appreciated.