DJI Natalia
Administrator
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This situation has filled us with regret, deeply sorry for the pain you've been caused.
I just checked your case, the online support has forwarded your concern and payment confirmation to the designated department, please sit tight while we take a little time to review it, I'll keep an eye on its progress as well and help you get it addressed shortly.
Appreciate your feedback, we're always working to improve to make your experience with us better, thank you for your support!
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