Just wondering if DJI users from california could tell me about the turn around time for repairs that they have experienced. I have a tripped planned and need my mavic by April 31st. i sent it in April 6th.

Thank You!

You should get your aircraft before your trip.Turn around is 1-2 week fron when received in, but since your shipping would only take a day ro so then you should be fine.

DJI-Ken Posted at 2017-4-10 09:56
You should get your aircraft before your trip.Turn around is 1-2 week fron when received in, but since your shipping would only take a day ro so then you should be fine.

Thank You !

LostMyMavic Posted at 2017-4-10 11:17
Thank You !

No problem, have a great week.

They are still not improving, i have sent my unit under DJI care refresh over a month now, i have paid my $79 last week and they still not sending. Its the worst service i came across. They try to model themselves like Apple but they really need to take lessons from Apple customer and repair service.

I have an important trip this weekend, i have been telling them since last week.

CAS-519094-L2L6K7 is someone can help. They are still not improving, i have sent my unit under DJI care refresh over a month now, i have paid my $79 last week and they still not sending. Its the worst service i came across. They try to model themselves like Apple but they really need to take lessons from Apple customer and repair service.

fansf0a87517 Posted at 2017-4-10 12:13
CAS-519094-L2L6K7 is someone can help. They are still not improving, i have sent my unit under DJI care refresh over a month now, i have paid my $79 last week and they still not sending. Its the worst service i came across. They try to model themselves like Apple but they really need to take lessons from Apple customer and repair service.

dude lol i took a look at it myself. it hasnt been a month lol and it says to be replaced. wait another day

Mind taking a look at mine case CAS-502557-J9R9Q2. They reseved it the 20 payed on the 30 for replacement. On the phone for 2 hrs and 20 minutes just to get hung up on. T

fans62858759 Posted at 2017-4-10 13:54
Mind taking a look at mine case CAS-502557-J9R9Q2. They reseved it the 20 payed on the 30 for replacement. On the phone for 2 hrs and 20 minutes just to get hung up on. T

says its "It will take about 1 working days for replacement. Please wait patiently"

you guys can take a look at these yourself.


https://repair.dji.com/en/support/RepairTrace

Thanks i didn't know you could

its being saying that ...there "1 day" is equal to 3 days.

fansf0a87517 Posted at 2017-4-10 12:13
CAS-519094-L2L6K7 is someone can help. They are still not improving, i have sent my unit under DJI care refresh over a month now, i have paid my $79 last week and they still not sending. Its the worst service i came across. They try to model themselves like Apple but they really need to take lessons from Apple customer and repair service.

We sincerely apologize for the delay. I have added a note to your case.
And we will escalate the case for you.

fans62858759 Posted at 2017-4-10 13:54
Mind taking a look at mine case CAS-502557-J9R9Q2. They reseved it the 20 payed on the 30 for replacement. On the phone for 2 hrs and 20 minutes just to get hung up on. T

I'm sorry for the unpleasant experience. It's probably the system issue.
I have brought this to the attention of our management.
As for your case. I have escalated it for you. We will keep you updated as soon as possible.

DJI-Ken Posted at 2017-4-10 09:56
You should get your aircraft before your trip.Turn around is 1-2 week fron when received in, but since your shipping would only take a day ro so then you should be fine.

Wishful thinking, its been 3 weeks for me now since DJI received my Mavic. They called me personally last Wednesday April fifth and stated that they had my product ready o ship and it would ship out that afternoon. It is now Monday and I haven't received any tracking info or reply regarding where my Mavic is. I hope DJI plans on extending my warranty and Care Refresh for the time that they have had my Mavic that I haven't been able to use it.

DJI Mindy Posted at 2017-4-10 19:17
I'm sorry for the unpleasant experience. It's probably the system issue.
I have brought this to the attention of our management.
As for your case. I have escalated it for you. We will keep you updated as soon as possible.

Mindy, any way to check what the problem with my case is? You should still have my case number in your PMs though I can send it again if necessary. DJI called me last wednesday stating they had my replacement drone in hand and that they were sending it out that afternoon. I have not heard anything since.

mmee Posted at 2017-4-10 19:43
Mindy, any way to check what the problem with my case is? You should still have my case number in your PMs though I can send it again if necessary. DJI called me last wednesday stating they had my replacement drone in hand and that they were sending it out that afternoon. I have not heard anything since.

I have added a note to push your case.
We will keep you updated as soon as possible.