Please select Into the mobile phone version | Continue to access the computer ver.
Turn around times for repair for people who live in califnornia
659 16 2017-4-10
Uploading and Loding Picture ...(0/1)
o(^-^)o
LostMyMavic
lvl.3
Flight distance : 84957 ft
United States
Offline

Just wondering if DJI users from california could tell me about the turn around time for repairs that they have experienced. I have a tripped planned and need my mavic by April 31st. i sent it in April 6th.

Thank You!
2017-4-10
Use props
DJI-Ken
DJI team
Flight distance : 1515312 ft
  • >>>
United States
Offline

You should get your aircraft before your trip.Turn around is 1-2 week fron when received in, but since your shipping would only take a day ro so then you should be fine.
2017-4-10
Use props
LostMyMavic
lvl.3
Flight distance : 84957 ft
United States
Offline

DJI-Ken Posted at 2017-4-10 09:56
You should get your aircraft before your trip.Turn around is 1-2 week fron when received in, but since your shipping would only take a day ro so then you should be fine.

Thank You !
2017-4-10
Use props
DJI-Ken
DJI team
Flight distance : 1515312 ft
  • >>>
United States
Offline


No problem, have a great week.
2017-4-10
Use props
fansf0a87517
lvl.1
Flight distance : 3976 ft
United States
Offline

They are still not improving, i have sent my unit under DJI care refresh over a month now, i have paid my $79 last week and they still not sending. Its the worst service i came across. They try to model themselves like Apple but they really need to take lessons from Apple customer and repair service.
2017-4-10
Use props
fansf0a87517
lvl.1
Flight distance : 3976 ft
United States
Offline

I have an important trip this weekend, i have been telling them since last week.
2017-4-10
Use props
fansf0a87517
lvl.1
Flight distance : 3976 ft
United States
Offline

CAS-519094-L2L6K7 is someone can help. They are still not improving, i have sent my unit under DJI care refresh over a month now, i have paid my $79 last week and they still not sending. Its the worst service i came across. They try to model themselves like Apple but they really need to take lessons from Apple customer and repair service.
2017-4-10
Use props
LostMyMavic
lvl.3
Flight distance : 84957 ft
United States
Offline

fansf0a87517 Posted at 2017-4-10 12:13
CAS-519094-L2L6K7 is someone can help. They are still not improving, i have sent my unit under DJI care refresh over a month now, i have paid my $79 last week and they still not sending. Its the worst service i came across. They try to model themselves like Apple but they really need to take lessons from Apple customer and repair service.

dude lol i took a look at it myself. it hasnt been a month lol and it says to be replaced. wait another day
2017-4-10
Use props
fans62858759
lvl.1
United States
Offline

Mind taking a look at mine case CAS-502557-J9R9Q2. They reseved it the 20 payed on the 30 for replacement. On the phone for 2 hrs and 20 minutes just to get hung up on. T
2017-4-10
Use props
LostMyMavic
lvl.3
Flight distance : 84957 ft
United States
Offline

fans62858759 Posted at 2017-4-10 13:54
Mind taking a look at mine case CAS-502557-J9R9Q2. They reseved it the 20 payed on the 30 for replacement. On the phone for 2 hrs and 20 minutes just to get hung up on. T

says its "It will take about 1 working days for replacement. Please wait patiently"

you guys can take a look at these yourself.


https://repair.dji.com/en/support/RepairTrace
2017-4-10
Use props
fans62858759
lvl.1
United States
Offline

Thanks i didn't know you could
2017-4-10
Use props
fansf0a87517
lvl.1
Flight distance : 3976 ft
United States
Offline

its being saying that ...there "1 day" is equal to 3 days.
2017-4-10
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

fansf0a87517 Posted at 2017-4-10 12:13
CAS-519094-L2L6K7 is someone can help. They are still not improving, i have sent my unit under DJI care refresh over a month now, i have paid my $79 last week and they still not sending. Its the worst service i came across. They try to model themselves like Apple but they really need to take lessons from Apple customer and repair service.

We sincerely apologize for the delay. I have added a note to your case.
And we will escalate the case for you.
2017-4-10
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

fans62858759 Posted at 2017-4-10 13:54
Mind taking a look at mine case CAS-502557-J9R9Q2. They reseved it the 20 payed on the 30 for replacement. On the phone for 2 hrs and 20 minutes just to get hung up on. T

I'm sorry for the unpleasant experience. It's probably the system issue.
I have brought this to the attention of our management.
As for your case. I have escalated it for you. We will keep you updated as soon as possible.
2017-4-10
Use props
mmee
lvl.4
United States
Offline

DJI-Ken Posted at 2017-4-10 09:56
You should get your aircraft before your trip.Turn around is 1-2 week fron when received in, but since your shipping would only take a day ro so then you should be fine.

Wishful thinking, its been 3 weeks for me now since DJI received my Mavic. They called me personally last Wednesday April fifth and stated that they had my product ready o ship and it would ship out that afternoon. It is now Monday and I haven't received any tracking info or reply regarding where my Mavic is. I hope DJI plans on extending my warranty and Care Refresh for the time that they have had my Mavic that I haven't been able to use it.
2017-4-10
Use props
mmee
lvl.4
United States
Offline

DJI Mindy Posted at 2017-4-10 19:17
I'm sorry for the unpleasant experience. It's probably the system issue.
I have brought this to the attention of our management.
As for your case. I have escalated it for you. We will keep you updated as soon as possible.

Mindy, any way to check what the problem with my case is? You should still have my case number in your PMs though I can send it again if necessary. DJI called me last wednesday stating they had my replacement drone in hand and that they were sending it out that afternoon. I have not heard anything since.
2017-4-10
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

mmee Posted at 2017-4-10 19:43
Mindy, any way to check what the problem with my case is? You should still have my case number in your PMs though I can send it again if necessary. DJI called me last wednesday stating they had my replacement drone in hand and that they were sending it out that afternoon. I have not heard anything since.

I have added a note to push your case.
We will keep you updated as soon as possible.
2017-4-11
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules