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Status Update Request
544 1 2017-4-12
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fans62c045a1
lvl.1
Flight distance : 29511 ft
United States
Offline

I need assistance with Agreement No.: ESY31874VN2KPMLI

There was an issue with my DJI Care Refresh Service Agreement being recognized which delayed the return.

I received a UPS Label Delivery: 1ZE80E409099875910 and was received at the repair center in Carson, CA

The drone was purchased for a Festival Event so I need to know what is the estimated time of repair.

If it will not be in time for the event I will need to research my options

Thank You In Advance.

2017-4-12
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
Offline

Unfortunately, I cannot look anything up with the agreement number. Do you have a case number? It normally starts with 'CAS -'  and then a series of numbers/letters.
2017-4-12
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