DJI Natalia
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timnwcove Posted at 2017-4-16 14:17
thanks Jamie, its a phantom 3s, battery issue ( broken cell warning). i did contact dji through the online chat on friday april 14, and was told i would get an email in 24-48 hrs with further instructions. its now sunday, and still no email ? the bird was purchased in late january 2017, so the battery should still be under warranty.....on 11 charges before failure.
Sorry about the inconvenience caused due to weekend, they should have sent you an e-mail as promised.
Just want to verify, you got the error after a firmware updating or not?
Restarting all the devices makes no sense, right?
Did you try to fully discharge it, then charge it again?
Please check the battery info through DJI GO app after it's fully charged and upload a screenshot here.
If the battery is not working properly, we'll help you create a case to send it in. |
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