hybrid33
lvl.3
Flight distance : 912224 ft
United States
Offline
|
So my warranty Saga starts out the same as everyone else. I had a couple issues with the Mavic, saving black frames, gimbal doing calibration while in flight, right side soft focus issues... etc. Contact DJI for repair, and off the Mavic goes.
First, the Mavic has never been crashed set down hard, and always stored in a hard case. I have purchased DJI Care Refresh, however since this is a warranty issue, I don't have to spend the $79 bucks. So far so good....
March 21st. Get the shipping label, and send it in that day.
March 24th. UPS Shows delivered
March 30th. DJI updates Case and shows they got it.
April 1. Damage Assessed
April 1. Free of Charge - Get email stating 3-4 business days to repair and ship back
April 4. Email arrives stating Mavic repaired again, and will ship out in 3 business days.
April 10. Call DJI as nothing has happened in my case, and Mavic hasn't shipped out yet. Get told it would ship out in 24 hours.
April 12. Email stating Mavic was Tested, and will ship out in 2 business days.
April 13. Mavic Finally Shipped out - UPS Ground
So that's the quick little break down day by day. Here's where yet more lies come in from DJI. I had 3 phone conversations with them, 2 of which I have recordings of. The first rep on April 10 says "The Mavic will ship out in 24 hours." I called back on April 12 as nothing has happened in the case, and asked for a Supervisor. The super visor states that he has confirmation from their Logistics manager that it will be shipped out in 24 hours (again) and he would follow up with me personally. His name was Lucas. On April 13, Oscar calls me and tells me that they've finally got it all figured out, and are going to be shipping within a day, and will have it shipped 2 day expedited shipping. I was actually told on a number of occasions that they'd ship it out 2 day expedited, and every single person, in chat and phone confirmed it.
Well, lol, they didn't. They shipped it ground. Slowest possible way. I was stressing over it so much because it's been several weeks, and they said it would be 10-14 days from me shipping it in, to them shipping it back. Which is why I did it at the end of March. Wouldn't have been a problem if they didn't keep lying the entire time. Sent an email to Oscar, the very same person who sent me an email and said it would be expedited, responded with the blank 'apology' and said it was a 'last minute' logistic change... which tells me that expedited shipping never happened, and its yet ANOTHER BS excuse from DJI.
You ask them why they lie so much, they just give that half baked apology, and hope you take it. I've read multiple posts about peoples stories dealing with DJI after sales, and thought, a company this size couldn't possibly be this horrible could they? They couldn't possibly get away with treating everyone that way could they? Well, yes, yes they can. They can, and they DO.
Thought I'd add this tid bit of info... They also told me they moved their repair center from Carson CA to Cerritos CA. While this may be true, how is that our problem? Why is their move effecting so many people, and why did they not plan on working during the move? I don't understand how their lack of planning and logistics should be taken out on the customer, and we pay the price... Kinda rubs me the wrong way.
Anyhow, here's the email proof of everything i've said up to this point, and I also will post the recorded phone calls as well as proof. I just can't comprehend how a company misleads, and lies to so many people, everyday, and never is held accountable. But yeah, the GoPro Karma may be a little bigger, but at least GoPro's customer service don't lie or suck as horribly rotten as DJI does.
Aaaaand I'll bet IF DJI responds to this post, it'll be the typical "Whats your case number?" or "I'm sorry you had this type of service..." all the while doing nothing to fix it for other customers or future customers. (that's the real reason I'm posting this, is so other customers don't have to go through these lies, and crap service, and maybe DJI can fix their problems)
::End Rant::
|
|