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Mobile phone link and verification
1683 7 2017-4-14
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AlterEgo
New
Italy
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Hello there,
I just got my new phantom pro 4 and I am doing the first time setup, using an I pad with wifi connection, I got stuck on the phone number verification. I put my phone mobile phone number (I'm from Italy) but it says number not valid, what should I do?
ps. I tried putting '' 0039 '' , '' +39 '' and only the phone number.

2017-4-14
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DJI Natalia
Super Moderator
Flight distance : 318 ft

Offline

You just got it activated today, right?  Then a message popping up on the APP screen asking you to bind your mobile phone number to the aircraft?
Could you please help us confirm the following info which helps us figure it out for you?
The exact location you got the message on APP and the network IP address.
Then please export the log on your mobile phone here: DJI/dji.go.v4/log/CACHE/verphone. You can upload it to Dropbox and post the link here, thank you.
2017-4-14
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Stefan81
New
Germany
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Hallo, ich habe das gleiche problem. was kann ich tum
2017-6-2
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benji89
lvl.1
Flight distance : 411109 ft
France
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DJI Natalia Posted at 2017-4-14 19:53
You just got it activated today, right?  Then a message popping up on the APP screen asking you to bind your mobile phone number to the aircraft?
Could you please help us confirm the following info which helps us figure it out for you?
The exact location you got the message on APP and the network IP address.

Hello Natalia,
Here is the message I got (picture attached).
My network IP adress: 66.249.93.217

Could you help please ? My mavic is unusable right now ! Thank you

And the log from DJI/dji.go.v4/log/CACHE/verphone:

2017-06-18 11:44:43:644 E:
**********init**********
2017-06-18 11:44:44:879 E: getIsNeedPhone success result={"status":0}
2017-06-18 11:44:45:349 E: getIsNeedPhone success result={"status":0}
2017-06-18 11:44:45:424 E: getIsNeedPhone success result={"status":1,"mobile":"18380409443"}
2017-06-18 11:44:45:902 E: success getPhoneHistory
2017-06-18 11:45:55:316 E: ConnectLose status=ConnectOK
2017-06-18 11:45:56:685 E: start getStateFromFlyc isForce=true
2017-06-18 11:46:11:704 E: failure getStateFromFlyc ccode=TIMEOUT
2017-06-18 11:46:11:737 E:  status=NotBind
2017-06-18 11:46:12:392 E: getIsNeedPhone success result={"status":0}
2017-06-18 11:46:12:406 E: success onFlycPhoneStatusUnknown status=NotBind, curFlycState=Unknown
2017-06-18 11:46:12:438 E: start writeBindOkToFlyc
2017-06-18 11:46:12:458 E:  status=NotBind
2017-06-18 11:46:27:458 E: failure writeBindOkToFlyc ccode=TIMEOUT
2017-06-18 11:47:58:663 E: ConnectLose status=ConnectLose
2017-06-18 11:47:58:660 E: ConnectLose status=ConnectOK
2017-06-18 11:47:58:762 E: NetWorkStatus=CONNECT_OK
2017-06-18 11:47:58:800 E: NetWorkStatus=WIFI_CHANGED
2017-06-18 11:47:58:818 E: NetWorkStatus=WIFI_CHANGED
2017-06-18 11:48:00:112 E: start getStateFromFlyc isForce=true
2017-06-18 11:48:04:303 E: getIsNeedPhone success result={"status":1,"mobile":"18380409443"}
2017-06-18 11:48:04:323 E: getIsNeedPhone success result={"status":0}
2017-06-18 11:48:04:355 E: getIsNeedPhone success result={"status":0}
2017-06-18 11:48:14:732 E: ConnectLose status=ConnectLose
2017-06-18 11:48:15:126 E: failure getStateFromFlyc ccode=TIMEOUT
2017-06-18 11:48:15:141 E:  status=BindOk
2017-06-18 11:50:23:512 E: ConnectLose status=ConnectOK
2017-06-18 11:50:24:996 E: start getStateFromFlyc isForce=true
2017-06-18 11:50:40:018 E: failure getStateFromFlyc ccode=TIMEOUT
2017-06-18 11:50:40:033 E:  status=NotBind
2017-06-18 11:50:40:556 E: getIsNeedPhone success result={"status":0}
2017-06-18 11:50:40:598 E: success onFlycPhoneStatusUnknown status=NotBind, curFlycState=Unknown
2017-06-18 11:50:40:659 E: start writeBindOkToFlyc
2017-06-18 11:50:40:677 E:  status=NotBind
2017-06-18 11:50:55:682 E: failure writeBindOkToFlyc ccode=TIMEOUT
2017-06-18 11:55:56:640 E: ConnectLose status=ConnectLose
2017-06-18 11:55:56:648 E: ConnectLose status=ConnectOK
2017-06-18 11:55:58:034 E: start getStateFromFlyc isForce=true
2017-06-18 11:56:13:048 E: failure getStateFromFlyc ccode=TIMEOUT
2017-06-18 11:56:13:066 E:  status=NotBind
2017-06-18 11:56:13:566 E: getIsNeedPhone success result={"status":0}
2017-06-18 11:56:13:582 E: success onFlycPhoneStatusUnknown status=NotBind, curFlycState=Unknown
2017-06-18 11:56:13:613 E: start writeBindOkToFlyc
2017-06-18 11:56:13:632 E:  status=NotBind
2017-06-18 11:56:28:668 E: failure writeBindOkToFlyc ccode=TIMEOUT
2017-06-18 11:59:46:226 E: ConnectLose status=ConnectLose
2017-06-18 11:59:50:327 E: ConnectLose status=ConnectOK
2017-06-18 11:59:51:732 E: start getStateFromFlyc isForce=true
2017-06-18 12:00:06:745 E: failure getStateFromFlyc ccode=TIMEOUT
2017-06-18 12:00:06:755 E:  status=NotBind
2017-06-18 12:00:07:210 E: getIsNeedPhone success result={"status":0}
2017-06-18 12:00:07:219 E: success onFlycPhoneStatusUnknown status=NotBind, curFlycState=Unknown
2017-06-18 12:00:07:241 E: start writeBindOkToFlyc
2017-06-18 12:00:07:253 E:  status=NotBind
2017-06-18 12:00:22:254 E: failure writeBindOkToFlyc ccode=TIMEOUT
2017-06-18 12:00:54:521 E: ConnectLose status=ConnectLose
2017-06-18 12:00:57:877 E: ConnectLose status=ConnectOK
2017-06-18 12:00:59:347 E: start getStateFromFlyc isForce=true
2017-06-18 12:01:14:363 E: failure getStateFromFlyc ccode=TIMEOUT
2017-06-18 12:01:14:375 E:  status=NotBind
2017-06-18 12:01:14:806 E: getIsNeedPhone success result={"status":0}
2017-06-18 12:01:14:817 E: success onFlycPhoneStatusUnknown status=NotBind, curFlycState=Unknown
2017-06-18 12:01:14:841 E: start writeBindOkToFlyc
2017-06-18 12:01:14:855 E:  status=NotBind
2017-06-18 12:01:29:856 E: failure writeBindOkToFlyc ccode=TIMEOUT
2017-06-18 12:11:37:375 E: ConnectLose status=ConnectLose
2017-06-18 12:12:08:545 E: ConnectLose status=ConnectOK
2017-06-18 12:12:09:872 E: start getStateFromFlyc isForce=true
2017-06-18 12:12:10:123 E: success getStateFromFlyc  flyc flag=Unknown, local snPhoneStatus=NotBind
2017-06-18 12:12:10:134 E: start writeBindOkToFlyc
2017-06-18 12:12:10:145 E:  status=NotBind
2017-06-18 12:12:10:335 E: success writeBindOkToFlyc
2017-06-18 12:12:10:588 E: getIsNeedPhone success result={"status":0}
2017-06-18 12:12:10:601 E: success onFlycPhoneStatusUnknown status=NotBind, curFlycState=NotBind
2017-06-18 12:12:10:629 E: start writeBindOkToFlyc
2017-06-18 12:12:10:649 E:  status=NotBind
2017-06-18 12:12:10:790 E: success writeBindOkToFlyc
2017-06-18 12:13:11:227 E: ConnectLose status=ConnectLose
2017-06-18 12:13:20:328 E: ConnectLose status=ConnectOK
2017-06-18 12:13:21:694 E: start getStateFromFlyc isForce=true
2017-06-18 12:13:21:883 E: success getStateFromFlyc  flyc flag=NotBind, local snPhoneStatus=NotBind
2017-06-18 12:13:21:892 E: start writeBindOkToFlyc
2017-06-18 12:13:21:901 E:  status=NotBind
2017-06-18 12:13:22:127 E: success writeBindOkToFlyc
2017-06-18 12:13:22:338 E: getIsNeedPhone success result={"status":0}
2017-06-18 12:13:22:354 E: success onFlycPhoneStatusUnknown status=NotBind, curFlycState=NotBind
2017-06-18 12:13:22:387 E: start writeBindOkToFlyc
2017-06-18 12:13:22:402 E:  status=NotBind
2017-06-18 12:13:22:569 E: success writeBindOkToFlyc
2017-06-18 12:13:47:249 E: ConnectLose status=ConnectLose
2017-06-18 12:14:10:132 E: ConnectLose status=ConnectOK
2017-06-18 12:14:12:205 E: ConnectLose status=ConnectLose
2017-06-18 12:14:15:977 E: ConnectLose status=ConnectOK
2017-06-18 12:14:17:417 E: start getStateFromFlyc isForce=true
2017-06-18 12:14:17:542 E: success getStateFromFlyc  flyc flag=NotBind, local snPhoneStatus=NotBind
2017-06-18 12:14:17:551 E: start writeBindOkToFlyc
2017-06-18 12:14:17:561 E:  status=NotBind
2017-06-18 12:14:17:793 E: success writeBindOkToFlyc
2017-06-18 12:14:18:023 E: getIsNeedPhone success result={"status":0}
2017-06-18 12:14:18:039 E: success onFlycPhoneStatusUnknown status=NotBind, curFlycState=NotBind
2017-06-18 12:14:18:064 E: start writeBindOkToFlyc
2017-06-18 12:14:18:082 E:  status=NotBind
2017-06-18 12:14:18:203 E: success writeBindOkToFlyc
2017-06-18 12:14:18:574 E: start getStateFromFlyc isForce=true
2017-06-18 12:14:18:769 E: success getStateFromFlyc  flyc flag=NotBind, local snPhoneStatus=NotBind
2017-06-18 12:14:18:784 E: start writeBindOkToFlyc
2017-06-18 12:14:18:800 E:  status=NotBind
2017-06-18 12:14:19:003 E: success writeBindOkToFlyc
2017-06-18 12:14:19:264 E: getIsNeedPhone success result={"status":0}
2017-06-18 12:14:19:280 E: success onFlycPhoneStatusUnknown status=NotBind, curFlycState=NotBind
2017-06-18 12:14:19:310 E: start writeBindOkToFlyc
2017-06-18 12:14:19:329 E:  status=NotBind
2017-06-18 12:14:19:401 E: success writeBindOkToFlyc
2017-06-18 12:14:24:123 E: ConnectLose status=ConnectLose
2017-06-18 12:14:27:416 E: ConnectLose status=ConnectOK
2017-06-18 12:14:28:855 E: start getStateFromFlyc isForce=true
2017-06-18 12:14:29:044 E: success getStateFromFlyc  flyc flag=NotBind, local snPhoneStatus=NotBind
2017-06-18 12:14:29:061 E: start writeBindOkToFlyc
2017-06-18 12:14:29:079 E:  status=NotBind
2017-06-18 12:14:29:304 E: success writeBindOkToFlyc
2017-06-18 12:14:29:545 E: getIsNeedPhone success result={"status":0}
2017-06-18 12:14:29:562 E: success onFlycPhoneStatusUnknown status=NotBind, curFlycState=NotBind
2017-06-18 12:14:29:589 E: start writeBindOkToFlyc
2017-06-18 12:14:29:608 E:  status=NotBind
2017-06-18 12:14:29:903 E: success writeBindOkToFlyc
2017-06-18 12:14:58:906 E:
**********init**********
2017-06-18 12:15:01:477 E: getIsNeedPhone success result={"status":0}
2017-06-18 12:15:01:691 E: getIsNeedPhone success result={"status":1,"mobile":"18380409443"}
2017-06-18 12:15:01:736 E: getIsNeedPhone success result={"status":0}
2017-06-18 12:15:02:410 E: success getPhoneHistory
2017-06-18 12:15:11:724 E: ConnectLose status=ConnectOK
2017-06-18 12:15:11:736 E: ConnectLose status=ConnectLose
2017-06-18 12:15:15:836 E: ConnectLose status=ConnectLose
2017-06-18 12:15:15:844 E: ConnectLose status=ConnectOK
2017-06-18 12:15:17:687 E: start getStateFromFlyc isForce=true
2017-06-18 12:15:17:885 E: success getStateFromFlyc  flyc flag=NotBind, local snPhoneStatus=NotBind
2017-06-18 12:15:17:900 E: start writeBindOkToFlyc
2017-06-18 12:15:17:915 E:  status=NotBind
2017-06-18 12:15:18:145 E: success writeBindOkToFlyc
2017-06-18 12:15:18:386 E: getIsNeedPhone success result={"status":0}
2017-06-18 12:15:18:399 E: success onFlycPhoneStatusUnknown status=NotBind, curFlycState=NotBind
2017-06-18 12:15:18:556 E: start writeBindOkToFlyc
2017-06-18 12:15:18:577 E:  status=NotBind
2017-06-18 12:15:18:774 E: success writeBindOkToFlyc
2017-06-18 12:15:22:995 E: ConnectLose status=ConnectLose
2017-06-18 12:15:23:265 E: ConnectLose status=ConnectOK
2017-06-18 12:16:26:592 E: ConnectLose status=ConnectLose
2017-06-18 12:16:26:607 E: ConnectLose status=ConnectOK
2017-06-18 12:19:37:922 E: ConnectLose status=ConnectLose
2017-06-18 12:19:43:581 E: ConnectLose status=ConnectOK
2017-06-18 12:19:45:227 E: start getStateFromFlyc isForce=true
2017-06-18 12:19:45:330 E: success getStateFromFlyc  flyc flag=NotBind, local snPhoneStatus=NotBind
2017-06-18 12:19:45:339 E: start writeBindOkToFlyc
2017-06-18 12:19:45:350 E:  status=NotBind
2017-06-18 12:19:45:575 E: success writeBindOkToFlyc
2017-06-18 12:19:49:276 E: getIsNeedPhone success result={"status":-2}
2017-06-18 12:19:49:177 E: ConnectLose status=ConnectLose
2017-06-18 12:19:49:869 E: ConnectLose status=ConnectOK
2017-06-18 12:19:49:868 E: success onFlycPhoneStatusUnknown status=NeedBindLock, curFlycState=NotBind
2017-06-18 12:19:50:543 E:  status=BindOk
2017-06-18 12:19:57:928 E: ConnectLose status=ConnectLose
2017-06-18 12:19:57:978 E: ConnectLose status=ConnectOK
2017-06-18 12:19:59:469 E: start getStateFromFlyc isForce=true
2017-06-18 12:19:59:668 E: success getStateFromFlyc  flyc flag=NotBind, local snPhoneStatus=NeedBindLock
2017-06-18 12:19:59:678 E: start writeBindOkToFlyc
2017-06-18 12:19:59:688 E:  status=NeedBindLock
2017-06-18 12:19:59:698 E: model.time=1497781190 model.status=NeedBindLock isinactive=false upgrade=false firstByte=1 motor=false
2017-06-18 12:19:59:786 E: model.time=1497781190 model.status=NeedBindLock isinactive=false upgrade=false firstByte=1 motor=false
2017-06-18 12:19:59:950 E: success writeBindOkToFlyc
2017-06-18 12:20:04:269 E: success DJIAddPhoneFragment getPhoneHistory
2017-06-18 12:20:21:080 E: DOPhone result=false
2017-06-18 12:20:25:417 E: success DJIAddPhoneFragment getPhoneHistory
2017-06-18 12:20:27:296 E: DOPhone result=false
2017-06-18 12:20:29:351 E: success DJIAddPhoneFragment getPhoneHistory
2017-06-18 12:20:30:029 E: DOPhone result=false
2017-06-18 12:27:16:899 E:
**********init**********
2017-06-18 12:27:20:072 E: start getStateFromFlyc isForce=true
2017-06-18 12:27:20:314 E: success getStateFromFlyc  flyc flag=NeedBind, local snPhoneStatus=null
2017-06-18 12:27:20:814 E: getIsNeedPhone success result={"status":-2}
2017-06-18 12:27:20:824 E: success onFlycPhoneStatusUnknown status=NeedBindLock, curFlycState=NeedBind
2017-06-18 12:27:20:849 E: start writeBindOkToFlyc
2017-06-18 12:27:20:862 E:  status=NeedBindLock
2017-06-18 12:27:20:871 E: model.time=1497781640 model.status=NeedBindLock isinactive=false upgrade=false firstByte=1 motor=false
2017-06-18 12:27:20:880 E: model.time=1497781640 model.status=NeedBindLock isinactive=false upgrade=false firstByte=1 motor=false
2017-06-18 12:27:20:962 E: success writeBindOkToFlyc
2017-06-18 12:27:41:382 E: model.time=1497781640 model.status=NeedBindLock isinactive=false upgrade=false firstByte=1 motor=false
2017-06-18 12:27:45:315 E: success DJIAddPhoneFragment getPhoneHistory
2017-06-18 12:27:46:339 E: DOPhone result=false
2017-06-18 12:31:45:153 E: success DJIAddPhoneFragment getPhoneHistory
2017-06-18 12:31:45:675 E: DOPhone result=false
2017-06-18 12:32:36:119 E: ConnectLose status=ConnectOK
2017-06-18 12:32:36:117 E: ConnectLose status=ConnectLose
2017-06-18 12:32:37:552 E: start getStateFromFlyc isForce=true
2017-06-18 12:32:37:760 E: success getStateFromFlyc  flyc flag=NeedBind, local snPhoneStatus=NeedBindLock
2017-06-18 12:32:37:787 E: start writeBindOkToFlyc
2017-06-18 12:32:37:810 E:  status=NeedBindLock
2017-06-18 12:32:37:845 E: model.time=1497781640 model.status=NeedBindLock isinactive=false upgrade=false firstByte=1 motor=false
2017-06-18 12:32:37:875 E: model.time=1497781640 model.status=NeedBindLock isinactive=false upgrade=false firstByte=1 motor=false
2017-06-18 12:32:38:013 E: success writeBindOkToFlyc
2017-06-18 12:32:42:814 E: ConnectLose status=ConnectOK
2017-06-18 12:32:42:832 E: ConnectLose status=ConnectLose


Screenshot_20170618-123151.png
2017-6-18
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DJI Natalia
Super Moderator
Flight distance : 318 ft

Offline

benji89 Posted at 2017-6-18 02:37
Hello Natalia,
Here is the message I got (picture attached).
My network IP adress: 66.249.93.217

Thanks for the details, I have reported this case to the engineers, will get back to you once I hear from them, appreciate your patience.
2017-6-19
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benji89
lvl.1
Flight distance : 411109 ft
France
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DJI Natalia Posted at 2017-6-19 00:12
Thanks for the details, I have reported this case to the engineers, will get back to you once I hear from them, appreciate your patience.

Hello Natalia,

Looking forward to hearing from you !!!
2017-6-19
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adfp_88
lvl.2

Hong Kong
Offline

Hi.Thank you for your feedback. You can uninstall the DJI GO 4 app and reinstall it. If happened again,you can go outside and power your aircraft, after wait 2 minutes connect your phone and the remote controller, make sure your phone is connected to the network. Thank you.
2017-6-20
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DJI Natalia
Super Moderator
Flight distance : 318 ft

Offline

benji89 Posted at 2017-6-19 05:18
Hello Natalia,

Looking forward to hearing from you !!!

Our R&D engineers replied you at 7#, would you please try again and keep us posted? Thanks.
2017-6-22
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