fans9592b04d
lvl.1
Flight distance : 529462 ft
United States
Offline
|
Well, so far this has been a nightmare. Before I get into the details let me say that I have emailed DJI over and over and simply got generic responses after several days saying something like "our technicians will review this information". I have also spoken to someone on here and they said they would escalate things... well that was two weeks ago. So, I am at the point now that I want to include the Better Business Bureau and the Consumer Financial Protection Bureau.
Anyway, here is a summary. On March 7th my inspire 2 spun around out of control, hit a telephone wire and hit the ground. It continued to spin destroying the X4S and a lot of the body. I immediately sent my inspire 2 AND my X4S camera on the 9th of March in to DJI repair and I sent it overnight delivery on my own dime to get it back faster. It was signed for By "Bobbi" at DJI on the 10th. They didn't even acknowledge they received the inspire 2 or X4S until March 25th. It took them till April 1st to get me an invoice (which should have been warranty work but I didn't want to wait another 1 weeks so I just paid. I immediately paid two invoices, one for camera and one for drone. I sent proof to DJI the same day. I heard back On April 5th letting me know it's in repair. I then received an email telling me I haven't paid so I sent one back telling them they are full of it and sending the receipts AGAIN! They responded and said that added them to my account. Well, that's the last I have heard. I have emailed over And over. I spent a total of about 500.00 to repair my items and it has been sitting in repair since April 5th with no progress. I want my drone and camera back!!! If they can't do that then send me a new one!! I already paid. I think they should give me a X5S too for my trouble.
CAS-529814-F3T7W1 CRM:0001000515150
Bottom line... I want my drone and camera repaired or replaced and I want to get it home so I can fly again!! They better send it back overnight shipping too!!!! |
|