Contacted dji 3 days ago and was told i would recieve an email within 24-48 hrs with further instructions on how to move forward on my battery issue.  ( 12 charge cycles and  it now has a bad cell).   Its now been 3 days with no response from Dji.   Should i contact them again?

You can, if you'd like. If you provide me your case or ticket number, I can look into it as well.

thanks so much Jamie, i finally got the first service steps of my battery issue sorted out, and have a shipping label, i will be sending the battery off shortly.