DJI Natalia
Administrator
Offline
|
Range30 Posted at 2017-4-18 23:44
Very vague responses from DJI employees about orders. And sometimes no responses for days or even weeks after a request to know about a specific ORDER that has already been escalated to a certain Department. My situation for example.. My situation has been escalated so many times yet still no explanation after 49 days as to why DJI recalled my order back to their DJI Carson, CA facility when it arrived to my local fedex location, then try to blame FEDEX for losing the package when overall, let's be real... Someone from DJI initially recalled the order and connected a new fedex tracking to make it appear my order was lost. How do I know this information?! FEDEX. And fedex sure isn't going to take the fall for the dishonesty DJI has caused. I think that's a form of FRAUD right?
We're working hard on your case after receiving your report, I've asked sales team to double check the reason to recall the order, will get back to you once we confirm it.
I also replied your another thread, hope we would get everything sorted out soon. |
|