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DJI Repair Turn around time?
1711 7 2017-4-18
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senatorkelley
lvl.3
Flight distance : 450525 ft
United States
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So I flew my new phantom 3 Pro just three times after waiting 2 years to get a DJI drone. My camera was out of focus in the center of the images and dreaded sending it in to DJI for repair based on all the poor customer services stories i've read and heard about. I ended up sending it anyway since a drone with a blurry camera is useless, They're replacing the lens under warranty, when it pobably just needs a focus adjustment but whatever.

So I sent it in and it was recieved on April 4th. Everything seemed smooth until it got to the "repair" status and its been stuck there for 2 weeks.

Anyone have a rough idea on the turn around time on a simple repair? I contacted online support and they just tell me I'll have my drone next week each time.

dji repair.png
Case Number:  CAS-528263-V7P9N0
2017-4-18
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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Due to a change in facilities, there is a bit of backlog in the Phantom 3 repair process. I have provided your information to the proper team to have your case looked into further. I do apologize for the inconvenience, but they will get this sorted for you soon.
2017-4-18
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senatorkelley
lvl.3
Flight distance : 450525 ft
United States
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DJI-Jamie Posted at 2017-4-18 09:56
Due to a change in facilities, there is a bit of backlog in the Phantom 3 repair process. I have provided your information to the proper team to have your case looked into further. I do apologize for the inconvenience, but they will get this sorted for you soon.

Thank you for the response.
2017-4-18
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John P4Pro+
lvl.1
Australia
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I have a case logged with support for a p4pro plus that the screen black out on after about 15 mins. I have been waiting on shipping instructions for 4 days now. I don't know where to send it. Any help would be appreciated.
2017-4-21
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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John P4Pro+ Posted at 2017-4-21 16:36
I have a case logged with support for a p4pro plus that the screen black out on after about 15 mins. I have been waiting on shipping instructions for 4 days now. I don't know where to send it. Any help would be appreciated.

Do you have a case or ticket number that I can look into?
2017-4-21
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John P4Pro+
lvl.1
Australia
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FW: DJI - Qualified Australian Repair [CAS-586003-S6V1V7] CRM:0190000000043
2017-4-21
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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John P4Pro+ Posted at 2017-4-21 20:34
FW: DJI - Qualified Australian Repair [CAS-586003-S6V1V7] CRM:0190000000043

I've forwarded your case to the support team and asked them to contact you for an update, sincerely sorry for the inconvenience caused.
2017-4-22
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John P4Pro+
lvl.1
Australia
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Thank you.
2017-4-22
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