DJI Natalia
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Sobey1 Posted at 2017-4-21 00:57
Thankyou for your response...... sorted after 4 hours with the online tech team they realised that it is pausing at the camera update part as the firmware download file is corrupt at there end......
They sent me the BIN file to upgrade via SD card after alot of oleading from myself that this was the problem. They dont seem to communicate with the Forum tech support guys such as yourself Natalia, if they did then it shouldn have been such a simple fix takig no longer than 30 minutes.
I am glad to hear that you got it sorted out, while very sorry for your unpleasant experience, it should not take such a long time then provided you the bin file especially you've done all the basic troubleshooting already.
I've reported your concern to the support team, will keep training and improving to provide you more professional service.
Hope you enjoy the drone and have great time on flying! |
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