PureSQNut
lvl.4
United States
Offline
|
Funny thing I spent some time on the phone today about a bricked remote with DJI tech. Actually got the tech to ask a few questions but he kept acting like my USB was messed up or I had other files on my usb stick even though I kept reminding him he multiple times that I successfully updated my other remote and the inspire. He finally go the clue, asked me for my address and put me on hold for a brief moment.
I asked him for a RA and a call tag, he said ok ill email it to you and then tried to end the call, but never got my email, or contact info other than my mailing address. I asked him how he is going to email me since he doesn't have my email address, "yeah", I gave it to him straight and phonetically and asked him to read it back to me to make sure he got it correct and he just said "I got it"...
I then asked him one more question about why my Android App keeps saying "motors starting" while in mid flight. He stated, "weve never heard of that", I then told him that one of the DJI techs online said it was a known issue and he replied "mmm well I will have to look into that for you, have a good day" and hung up. He still doesn't have my phone number
This was all earlier today. Still no email, no call tag, no RMA number ....... On a side note. this was the same guy that was on the tech line the last three times I had called before. Do they only have one tech? This guy doesn't sound thrilled to be taking customer calls. I know tech support jobs suck as I hate doing tech calls at work myself but daymn. Im not holding my breath ill be seeing that email. Ill probably have to call back again.
Other than that the bird is flying and thankfully I have a second remote. |
|