DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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Jdrios89C Posted at 2017-4-24 19:25
DroneDeploy has nothing to do with the fact that nobody can check the phantom 4 pro blackbox data, and that's DJI's problem for not knowing how to read their own info. I've sent all proof of everything, I have email proof of conversations, and even facebook chats, nothing has helped!, and still waiting on this really annoying situation. IT WAS AN AUTOMATED FLIGHT MISSION, so no way to blame a customer on the so called pilot error excuse or third party scenario. And like I said, in my original post, DJI wouldn't sell a single drone if it wasn't for developer and customer support, so it's irrelevant to say, that because a different app was used from DJI GO APP, than you guys can just avoid responsibility, that's called shady business practice!., my money counts, and it's a joke to be investing in gear that doesn't even last a month. It's mind boggling how DJI just beats around the bush to admit responsibility for their own products.
Get your act together and give me a real solution now!!!
Please be advised that the internal flight data logs are only able to confirm whether or not the aircraft's components responded to possible outside forces (wind, impact, propeller flying off etc.) or to RC inputs accordingly. It does not record the settings applied by autonomous flight modes or SDK software. Based on the information provided, the flight data that was pulled from the aircraft was deemed inconclusive as there were no obvious indications of malfunction from the aircraft itself.
While DJI does provide a limited SDK for users to create 3rd party apps, they are not able to access 3rd party servers to evaluate warranty claims. By default, our aftersales policy does not cover damage that could have been the result of 3rd party hardware or software:
We will attempt to have the flight data re-evaluated. If the results are the same, the Support team will seek a resolution to hopefully benefit both parties.
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