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Fix "Synchronization information error" on Mavic repair request>
530 6 2017-4-24
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fans5b9ca946
New
United States
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I have filled out a repair request and am ready to hit the submit button when an error pops up and says,"Synchronization information error, please contact customer service" Not sure what to do. Please help!!!
2017-4-24
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dronist
Captain
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United States
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Like it says, "contact customer service"!
2017-4-24
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LiLSnickerz
New
United States
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Haha I did! Looks like they're having some problems on their website in the US. It worked out though.
2017-4-24
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dareich
lvl.1
Flight distance : 113819 ft
United States
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So, did the error go away for you?  I'm still getting it after an hour of hitting the confirm button.
2017-4-24
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DJI Mindy
Administrator
Flight distance : 7 ft
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Could you please provide a screenshot of the error message? I'll help to report it.
2017-4-26
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fans42b101d8
lvl.2
Flight distance : 161519 ft
United States
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Since error on repair request
IMG_1537.PNG
2017-9-24
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline

fans42b101d8 Posted at 2017-9-24 10:52
Since error on repair request

Thanks for your report, we have forwarded it to our engineers for analysis, will come back to you soon.
2017-9-24
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